Ocean Import Agent

Expeditors•Ellenwood, GA

2d•Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a Fortune 500 company with over 19,000 trained professionals in more than 350 locations worldwide, utilizing globally unified systems.

Requirements

Bachelor's degree or equivalent experience required
6 months experience in Ocean Import
Effective interpersonal skills
Good computer skills (Excel, Word, PowerPoint)
Ability to type 45 WPM
Attention to Detail
Fluent in English

Nice To Haves

Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Responsibilities

Review and action daily workflow responsibilities, including turning over FCL firms codes to truckers within 48 hours of COB and entering FTX for all containers.
Review and update Delivery Notes within SOPs.
Action or delegate any customer service emails same-day.
Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
Follow customer's standard operating procedures and proactively notify customers of any issues.
Consistently meet KPI standards, as per company's procedures.
Ensure accurate and timely data entry into operational systems according to Expeditors' operational procedures and customer requirements.
Monitor exception reports for quick data integrity resolution.
Invoice customers for expected charges timely and accurately according to Expeditors and customer requirements.
Properly provision service provider charges to avoid reserves.
Follow proper credit approval processes to minimize risk and protect the company.