Air and Ocean Import Agent

Expeditors•Laredo, TX

2d•Onsite

About The Position

Execute flawless operational performance, by ensuring timely and accurate movement of freight and information, while promoting exceptional customer service within the Air/Ocean Imports area. Exemplifying teamwork by supporting pricing and billing peers, and comply with all regulations, procedures and company policies applicable related to Air and Ocean Imports.

Requirements

6 months to 1 year of experience in similar position, or equivalent combinations of education and experience.
Ability to complete work within standard procedures, guidelines and office policies.
Commitment to Exemplify our culture at all times.
Effective interpersonal skills, ability to communicate at all levels.
Good organizational skills and time management skills.
Customer Service Oriented.
Strong computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
English fluency.

Nice To Haves

Understanding of air and ocean import process.

Responsibilities

Proactively monitor key metrics to achieve expected results, including Customer Loyalty, Operational Performance, Data Quality, Security Health and Safety, Compliance, and Finance.
Ensure timely and accurate data entry into Expeditors’ systems in accordance with OPS standards.
Execute tasks in alignment with Air and Ocean Imports department procedures, systems, and tools.
Ensure the highest level of customer service per Expeditors Standards.
Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute accordingly.
Develop a professional relationship with all customers and peers, ensuring that all of their shipments are received on a timely manner, showing that we are taking care of their interests at all times.
Keep customers properly and timely informed about the status of their shipments. All customer requirements must be answered within one hour.
Proactive interaction with all customers, providing professional advice and/or suggestions to different alternatives that will facilitate shipment processing.
Proactive interaction with assigned customer’s broker (internal/external) for a timely competition of applicable customs processes.
Contribute to maintain good relationships with all internal and external suppliers/service providers (Broker, Air lines, ship lines, trucking companies and others involved).
Understand and support service provider management processes and procedures.
Contribute and maintain a positive teamwork environment, working actively as a team and supporting the network (internal/external).
Proper escalation of issues to immediate supervisor and/or manager, or any other required team such as compliance and accounting.
Understand and execute according to all compliance requirements at all times, following all applicable regulations for Expeditors and the US government.
Immediately report any unsafe condition or incident to the Branch Health and Safety representative.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand all accounting processes and reports and its impact.
Monitor and constantly work on preventing monetary losses.
Complete 52 hours of training annually (4.5 hours per month).
Complete all mandatory training in a timely manner.
Ensure timely completion of CECS and Billing Certification.
Participate in all scheduled check-ins and EPEs.
Understand and exemplify Expeditors’ policies, mission, vision, and culture.
Understand and follow Expeditors’ general procedures and quality expectations (District Excellence).
Understand the Air and Ocean Import process flow per Expeditors’ Operational Performance Standards (OPS) and continuously look for opportunities to improve operational performance, efficiency, and productivity.