Air and Ocean Import Agent

Expeditors•Laredo, TX

1d•Onsite

About The Position

Execute flawless operational performance, by ensuring timely and accurate movement of freight and information, while promoting exceptional customer service within the Air/Ocean Imports area. Exemplifying teamwork by supporting pricing and billing peers, and comply with all regulations, procedures and company policies applicable related to Air and Ocean Imports.

Requirements

6 months to 1 year of experience in a similar position, or equivalent combinations of education and experience.
Ability to complete work within standard procedures, guidelines and office policies.
Commitment to Exemplify our culture at all times.
Effective interpersonal skills, ability to communicate at all levels.
Good organizational skills and time management skills.
Customer Service Oriented.
Strong computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
English fluency.

Nice To Haves

Understanding of air and ocean import process.

Responsibilities

Proactively monitor key metrics to achieve expected results in Customer Loyalty, Operational Performance, and Data Quality.
Support billing accuracy through timely CFIT Edoc updates and recordkeeping.
Track and Trace Air/Ocean imports files daily.
Ensure proper usage of EDI and timely resolution of EDE (Within 5 Calendar Days).
Understand and execute District Excellence.
Adhere to Safety and Security Policies, including Federal Maritime Commission (FMC), Trade Partners, and In bonds.
Follow Finance policies including Credit policy, Service Provider Payments, Revenue recognition, DAP/DDP Policy (FDS), and Incoterms (Prepaid / Collect).
Complete 52 hours of training annually and all mandatory training in a timely manner.
Ensure timely completion of CECS and Billing Certification.
Participate in all scheduled check-ins and EPEs.
Understand and exemplify Expeditors’ policies, mission, vision, and culture.
Understand and follow Expeditors’ general procedures and quality expectations (District Excellence).
Understand the Air and Ocean Import process flow per Expeditors’ Operational Performance Standards (OPS) and continuously look for opportunities to improve operational performance, efficiency, and productivity.
Ensure accurate and timely data entry into Expeditors’ systems in accordance with OPS standards.
Execute tasks in alignment with Air and Ocean Imports department procedures, systems, and tools, including Air/Ocean Import Lateral, Air/Ocean import workflow, Air/Ocean Import INB (Invoice Not Billed), Free Domicile Report, Invoiced Not Mailed Report, CFIT – Import System, EDOC – electronic library, Exp.o customs, Exp.o GCI, and all Air import’s automated reports.
Ensure the highest level of customer service per Expeditors Standards.
Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute accordingly.
Ensure approved customer’s list is updated in a timely manner.
Develop a professional relationship with all customers and peers, ensuring that all of their shipments are received on a timely manner.
Keep customers properly and timely informed about the status of their shipments.
Answer all customer requirements within one hour.
Proactive interaction with all customers, providing professional advice and/or suggestions.
Proactive interaction with assigned customer’s broker (internal/external) for a timely competition of applicable customs processes.
Contribute to maintain good relationships with all internal and external suppliers/service providers.
Understand and support service provider management processes and procedures.
Contribute and maintain a positive teamwork environment.
Proper escalation of issues to immediate supervisor and/or manager, or any other required team such as compliance and accounting.
Understand and execute according to all compliance requirements at all times, including Trade compliance, In bonds, FMC, and ISF.
Correct utilization of company’s resources.
Immediately report any unsafe condition or incident to the Branch Health and Safety representative.
Understand and follow credit policy 100% of the time.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand all accounting processes and reports and its impact.
Monitor and constantly work on preventing monetary losses.