Ocean Import Agent

Expeditors • Kansas City, MO

1d

About The Position

The Ocean Import Agent ensures the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The role covers operational and industry knowledge, customer service, vendor relations, adherence to procedures and productivity standards, accounting, and accurate and timely billing. It also includes self-development and understanding department process flow, with a focus on identifying best practices to improve operational efficiency and productivity. The agent communicates with overseas contacts and responds promptly to internal and external emails and requests, escalating problems to management when necessary.

Requirements

• Six months of experience in Ocean Import.
• Effective interpersonal skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Attention to detail.
• Fluency in English.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service within the Ocean Import Department.
• Apply operations and industry knowledge.
• Maintain customer service and vendor relations.
• Adhere to procedures and productivity standards.
• Handle accounting responsibilities and ensure accurate, timely billing.
• Pursue self-development.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Communicate with overseas contacts and respond promptly to internal and external emails and requests.
• Escalate problems to management when necessary.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed