Ocean Business Support Supervisor (Bilingual English/Korean)

FNS • Carson, CA

1d • Onsite

About The Position

FNS is hiring an Ocean Business Support Supervisor to oversee ocean and intermodal operational support and vendor relationships. The role is based at 18620 Harmon Ave, Carson, CA 90746. The supervisor will work with ocean carriers, marine terminals, rail operators, and chassis providers across the U.S.; manage agreements, compliance, escalations, cargo claims, and carrier disputes; and provide market intelligence and reporting to senior leadership. Fluency in English and Korean is required.

Requirements

• A minimum of 7 years of experience in the logistics, 3PL, or maritime industry, with in-depth knowledge.
• Proven track record in carrier vendor management, cargo claims resolution, and contract compliance.
• Proficiency in Microsoft Office and Logistics Management Software.
• Strong analytical skills and ability to interpret extensive data.
• Advanced negotiation and problem-solving skills, with extensive experience handling carrier/vendor escalations.
• Strong business acumen and understanding of how operational support directly impacts company profitability and bottom-line protection.
• Fluency in English and Korean.

Nice To Haves

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.

Responsibilities

• Build, maintain, and strengthen strategic operational relationships with ocean carriers, marine terminals, rail operators, and chassis providers across the U.S.
• Lead discussions on vendor service agreements, contract compliance (Terms & Conditions), and operational escalations to resolve bottlenecks.
• Oversee end-to-end cargo claims management for key strategic accounts, including Electronics and Chemicals, and lead recovery negotiations with liable parties to maximize recovery rates.
• Manage carrier dispute resolution regarding billing discrepancies, demurrage/detention charges, and improper tariff applications to prevent leakage of company funds.
• Establish, manage, and standardize periodic weekly, monthly, and annual executive reporting packages and presentation materials for senior leadership.
• Monitor and analyze U.S. ocean and intermodal market trends to provide timely risk assessments, market intelligence, and operational updates to internal stakeholders.

Benefits

• Health, Dental, and Vision PPO Insurance
• Life, STD, and LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional paid time off for bereavement, wedding, birth of a child, and other occasions
• Years of Service Awards
• Education Assistant Program, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager