Korean Bilingual Logistics Business Support

BTI Solutions•Plano, TX

1d•$26 - $39

About The Position

The Korean Bilingual Logistics Business Support role provides administrative and operational support across sales, logistics, customer service, and business development. The position prepares management reports and performance summaries, assists team leaders with administrative tasks and initiatives, supports freight quotations and pricing documentation, and maintains customer relationships, CRM records, and sales pipeline data. The role coordinates with customers and internal teams to address service inquiries and complaints, supports sales orders and shipment processing, and facilitates collaboration among Sales, Operations, Pricing, Legal, and Finance. It also assists with sales materials, Excel-based profitability and margin analysis, market research, business development activities, operational improvements, and ad hoc reporting. Strong written and oral English and Korean skills are required.

Requirements

Entry-level candidate or less than 3 years of experience in logistics operations, sales support, or business development support.
Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, Marketing, or a related field.
Excellent written and oral English and Korean skills.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of the logistics industry.

Nice To Haves

CRM experience, such as Salesforce.

Responsibilities

Prepare reports and performance summaries for management review.
Support Group/Sales Team Leaders with daily administrative tasks and strategic initiatives.
Track performance data and generate business reports as directed.
Respond to customer inquiries about service status and general requests.
Assist with freight rate quotations and pricing proposals under the guidance of the Sales lead.
Provide administrative support for rate documentation and contract filing.
Follow up with existing and prospective customers.
Maintain and update CRM systems and sales databases to ensure data accuracy.
Monitor sales pipeline progress and update lead status based on team input.
Follow up on customer complaints and coordinate resolutions with relevant departments.
Coordinate timely communication between internal teams to resolve operational issues.
Support administrative tasks related to sales orders and shipment processing.
Facilitate communication between Sales and Operations teams.
Collaborate with Pricing, Legal, and Finance on contract administration.
Provide operational support for new business implementation and cross-departmental projects.
Format and prepare sales materials, proposals, and presentations.
Support Excel-based tasks, including P&L simulations and profitability data entry.
Compile data for margin analysis and pricing evaluations.
Conduct market research to identify industry trends and potential client lists.
Provide administrative support for business development activities and client meetings.
Provide daily operational support to improve internal workflow efficiency.
Contribute to initiatives to improve service productivity and customer satisfaction.
Perform ad hoc reporting and other job-related duties as required.