Ocean Business Support Supervisor (Bilingual English/Korean)

FNS, INC • Carson, CA

1d • $80,000 - $95,000 • Onsite

About The Position

FNS is hiring an Ocean Business Support Supervisor to manage strategic operational relationships and support ocean and intermodal logistics operations. The role oversees vendor agreements and compliance, cargo claims and recovery negotiations, carrier billing disputes, executive reporting, and market analysis. It requires fluency in English and Korean and is based at 18620 Harmon Ave, Carson, California.

Requirements

• At least 7 years of experience in the logistics, 3PL, or maritime industry, with in-depth industry knowledge.
• Proven track record in carrier vendor management, cargo claims resolution, and contract compliance.
• Proficiency in Microsoft Office and logistics management software.
• Strong analytical skills and ability to interpret extensive data.
• Advanced negotiation and problem-solving skills, including extensive experience handling carrier/vendor escalations.
• Strong business acumen and understanding of how operational support impacts company profitability and bottom-line protection.
• Fluency in English and Korean.

Nice To Haves

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.

Responsibilities

• Build, maintain, and strengthen strategic operational relationships with ocean carriers, marine terminals, rail operators, and chassis providers across the U.S.
• Lead discussions on vendor service agreements, Terms & Conditions compliance, and operational escalations to resolve bottlenecks.
• Oversee end-to-end cargo claims management for key strategic accounts, including Electronics and Chemicals, and lead recovery negotiations with liable parties to maximize recovery rates.
• Manage carrier disputes involving billing discrepancies, demurrage and detention charges, and improper tariff applications to prevent company-fund leakage.
• Establish, manage, and standardize weekly, monthly, and annual executive reporting packages and presentation materials for senior leadership.
• Monitor and analyze U.S. ocean and intermodal market trends and provide risk assessments, market intelligence, and operational updates to internal stakeholders.

Benefits

• Health, dental, and vision PPO insurance
• Life, short-term disability, and long-term disability insurance
• 401(k) plan
• Paid time off
• Additional paid time off for bereavement, weddings, and birth of a child, among other events
• Years of Service Awards
• Education Assistance Program, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager