Oak Room Manager - Full Time (Swing Shift)

Oaklawn • Hot Springs, AR

4d

About The Position

Oaklawn is seeking an Oak Room Manager to manage front-of-house associates at The Oak Room Restaurant and direct, coordinate, and evaluate fine-dining associates. The manager oversees front-of-house restaurant and beverage operations, supports the department’s operational, performance, profit, and customer-service goals, and carries out management responsibilities in accordance with company policies and applicable laws. The role requires a friendly, professional image and courteous interactions with guests and team members.

The manager supervises staffing and assigned-shift operations, including schedules, breaks, floor plans, training, evaluation, and counseling. They support budgeting and cost controls, maintain pars and inventory, monitor food presentation and quality assurance, and ensure compliance with health, safety, gaming, and other applicable regulations. The role also includes developing and training staff, supporting employee engagement and recognition, and maintaining confidentiality. Applicants must be at least 21 years old and complete a pre-employment drug screen and background check. The position requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree or equivalent from a four-year college or university; or four years of related supervisory or managerial experience and/or training; or an equivalent combination of education and experience.
• At least 3 years in a leadership role at a full-service fine-dining restaurant.
• Extensive wine knowledge.
• Experience developing, controlling, and updating a large wine list.
• Experience opening a fine-dining restaurant.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
• Proficiency in Microsoft Outlook programs.
• Excellent motivational, communication, and customer-service skills.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete R.S.A.
• ServSafe certification.

Responsibilities

• Supervise and manage staff in the Food & Beverage front-of-house department, including fine-dining associates.
• Develop, implement, and manage operational goals and monitor performance and profit objectives.
• Create efficient schedules that control labor costs, meet staffing objectives, and support guest satisfaction.
• Assist with the department budget, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service, ensure standards are followed, address issues, and work toward department customer-service goals.
• Develop and oversee staff training programs and rewards and recognition programs.
• Maintain cost-control methods by monitoring pars and inventory.
• Maintain quality-assurance procedures to meet health-department and customer-service standards.
• Oversee scheduling, breaks, floor plans, training, evaluation, and counseling of team members on the assigned shift.
• Enforce applicable gaming laws and regulations for the Food & Beverage Department.
• Administer front-of-house restaurant and beverage operations.
• Ensure facilities are adequate for assigned personnel to perform their duties.
• Instruct personnel on safety policies and procedures and follow up to ensure hazards are eliminated.
• Monitor food presentation and communicate deviations from standards.
• Ensure regulatory compliance within the area of responsibility and report potential issues to the Executive Director of Food & Beverage.
• Maintain confidentiality in departmental and company matters.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and plan, assign, and direct work to meet business needs.
• Determine work procedures, expedite workflow, and handle employee performance through discipline, coaching, and counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager