Nursing Unit Clerk - Stead Family Children's Hospital NICU - 75% - Evening/Nights

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties supporting nursing care and services to patients in the Stead Family Children's Hospital NICU. This position is 75% time and works evening and night shifts, including every third weekend and one summer and one winter holiday. The NUC communicates with patients, visitors, and health care professionals; supports communication among health care team members and patients or families; maintains unit records and census information; processes patient charges; and assists with scheduling, supplies, and patient-related services. The role requires navigating online clinical and business applications, responding to call lights, and assisting staff during emergencies and other patient care activities as directed. This is a regular salaried position located in Iowa City, Iowa. Applicants must submit a resume addressing the required and desired qualifications. Successful candidates must disclose conviction history and are subject to a criminal background check. The position is not eligible for University sponsorship for employment authorization.

Requirements

High school graduation and either a combination of clerical experience, health care experience, and/or post-high-school education totaling one year, or a combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly, including responding immediately to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of variations in changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of different types.
Availability to work evening and night shifts, every third weekend, and one summer and one winter holiday.
Applicants must upload a resume that clearly addresses how they meet the listed required and desired qualifications.
Successful candidates must disclose conviction history and are subject to a criminal background check.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals, maintaining positive and cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, wireless phones, and other systems, to support communication among health care team members and patients or families.
Provide information and directions to health care personnel and visitors; answer telephones; take and deliver messages; and update whiteboards at least daily as appropriate.
Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Practice standard infection-control precautions in accordance with institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.