Nurse, Phone Triage

Duly Health and Care • Lisle, IL

2d • Remote

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

Requirements

• Current RN license in the state of Illinois
• Minimum 2 years of nursing experience (oncology or triage preferred)
• Strong clinical assessment and critical thinking skills
• Proficiency in using EPIC
• Comfortable working independently in a high-paced, team-oriented environment

Nice To Haves

• OCN Certification
• Experience with Five9 or similar call management software
• Previous oncology nursing or infusion experience

Responsibilities

• Provide detailed symptom assessments over the phone and via MyChart messages, including type, severity, duration, medications used, recent labs/imaging, and last treatment details.
• Identify treatment-related side effects and ensure patients are following prescribed instructions.
• Escalate concerns to appropriate providers as needed, based on clinical judgment.
• Utilize standardized documentation templates for consistent charting.
• Actively monitor and respond to phone calls, in-basket messages, and Five9 system throughout the entire shift.
• Ensure no duplication of work by taking the “baton” when addressing messages.
• Return all patient calls the same day unless waiting for a provider’s input.
• Follow refill protocols and assess if refill requests are appropriate prior to routing.
• Handle standard supportive care medications and hormone therapy refills based on guidelines.
• Ensure REMS medications include authorization numbers before routing to providers.
• Verify or schedule patient appointments when requested; avoid routing patients back into the call center loop.
• Route communication to the appropriate provider or care team for timely response and continuity of care.
• Educate patients on symptom management, when to escalate care, medication use, dietary support, and hydration.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed