Registered Nurse Phone Triage

Franciscan Health•Lafayette, IN

5d•Onsite

About The Position

The Registered Nurse Phone Triage is responsible for answering calls efficiently, listening to determine the best course of action, and managing voicemails and the in-basket to ensure each patient is helped pleasantly and properly. This role operates in a fast-paced, busy environment.

Requirements

Associate's Degree Nursing/Patient Care
Basic Life Support Program (BLS) - American Heart Association
Registered Nurse (RN) - State Licensing Board

Nice To Haves

Bachelor's Degree Nursing/Patient Care

Responsibilities

Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
Assist the patient by acquiring the appropriate appointment, as needed.
Record and maintain complete and accurate records of patient and physician communications regarding medical care, according to standard medical record documentation requirements.
Retrieve messages from phone mail in a timely manner and respond to patient needs, according to medical priority.
Document all incoming calls according to established department routine.
Follow through in a timely manner on patient requests.
Submit electronically/fax new prescriptions and refill prescriptions, according to Physician orders.
Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
Perform document scanning, as needed.
Acquire pre-certs/prior authorizations for patient needs.
Provide test results.