Licensed Practical Nurse - Phone Triage
About The Position
The Licensed Practical Nurse (LPN) provides support to patients and providers in conjunction with Registered Nurses (RN) under the supervision of the Practice. This role involves collecting clinical data, troubleshooting medication issues, processing renewals and prior authorizations, documenting patient care, and ensuring timely and appropriate patient care. The LPN will also maintain standard precautions, answer phones, document messages in EMR, provide accurate information, retrieve reports, and manage laboratory work. Adherence to patient rights, confidentiality, and specific protocols is essential. The position is full-time, Monday through Friday, 8:30 AM to 5 PM.
Requirements
- Graduate of an accredited school of Practical Nursing.
- Currently registered in New York State as a Licensed Practical Nurse (LPN).
- Must have excellent communications skills.
- Six months or more of experience working in a high volume ambulatory care setting answering phones, fielding messages via EMR.
Nice To Haves
- Three years’ experience in ambulatory care setting required as a LPN.
Responsibilities
- Accurately collects clinical data on patients and demonstrates competency in reporting abnormalities to Medical Provider.
- Field patient phone calls and troubleshoot medication management issues.
- Process medication renewals and complete prior authorizations as needed.
- Documents nursing observations, interventions, and patient’s response to treatment in patient records.
- Ensures that patients receive timely and appropriate care within the delivery system and facilitates internal and external referrals in collaboration with the Registered Nurse (RN).
- Maintains standard precautions in the provision of patient care.
- Demonstrates competency in answering phones, documenting clear, concise messages in EMR, providing accurate information to patients and providers, retrieval of reports.
- Keeps records of all laboratory work sent, files laboratory reports on client record, and prepares and processes Lab/Diagnostic requisitions.
- Conforms to policies and regulations governing patient rights and confidentiality of information.
- Adheres to protocol for patient message workflow.
- Perform all other related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
