Nurse Navigator, Hematology, 40 Hours Days

UMass Memorial Health•Worcester, MA

6d•$89,669 - $161,408•Onsite

About The Position

The Nurse Navigator guides patients through the healthcare system from screening through diagnosis and follow-up. The role helps address access issues, builds relationships with service providers, and tracks interventions and outcomes. The Nurse Navigator serves as a clinical expert and promotes a respectful, positive work environment for patients, families, providers, caregivers, and other departments. The role facilitates patients’ entry into diagnostic and treatment services, coordinates care across departments and throughout the continuum, and involves families as appropriate. It uses the nursing process to assess patients’ physical and psychological status, explains diagnoses, treatment options, follow-up recommendations, and available resources, and provides education and symptom-management support. The Nurse Navigator evaluates patient progress, collaborates with the healthcare team on needed modifications, and may track post-care patients, referrals, and clinical satisfaction surveys. The position coordinates multidisciplinary planning conferences and helps develop patient summaries for the care team. It connects patients with community resources and support services, helps track quality metrics, and may contribute to quality-improvement reports and related programs. The role uses data systems to identify and triage patients and track outcomes, and may perform telephone triage within the scope of registered nurse practice. Work may take place across multiple campuses and settings. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week on a day shift. Work is sedentary and indoors in a patient-care and office environment. The hiring range is $89,668.80–$161,408.00 for a full-time schedule; the posting notes that final compensation varies based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, subject to eligibility confirmation by the Recruitment Team.

Requirements

Bachelor’s degree in Nursing.
Current Massachusetts Registered Nurse licensure and registration.
Minimum of 5 years of nursing experience.
Excellent teaching, consultation, and customer service skills.
Excellent critical-thinking skills.
Demonstrated leadership experience.
Excellent verbal and written communication skills.
Computer literacy and knowledge of Microsoft Office products.

Nice To Haves

Master’s degree in Nursing.
Skill with electronic medical records and other software.
Project management experience.
Oncology certification is preferred unless the role is a Breast Nurse Navigator.
For Breast Nurse Navigators, accreditation through NAPBC is required.
For the cancer-center role, at least 5 years of oncology experience in the specific disease site and post-surgical nursing experience are required.
Palliative Care Certification and previous Palliative Care experience are preferred for the Palliative Care role.
For the Orthopedic Care role, 2 years of orthopedic care experience and experience with risk-based episodes of care are preferred.
For the Endoscopy (Bundle) Care role, 2 years of Endoscopy care experience and experience with risk-based episodes of care are preferred.
For the Neurology Clinic role, certification in Neurosciences, Ambulatory Nurse or other ANCC certification, and experience in acute care or neurological disease-specific conditions are preferred.
For the Stroke role, experience in acute care or neurological disease-specific conditions and Ambulatory Nurse or other ANCC certification are preferred. The role also requires at least eight hours of cerebrovascular disease and stroke education per year, NIHSS and mRS certification within one month after the start date, and SCRN certification within 18 months after the start date.
For the COPD role, a master’s degree is preferred. Required experience includes working with COPD and asthma patients on disease management, medication self-management, and lifestyle changes, and helping patients navigate care for anxiety and depression related to chronic pulmonary disease. Preferred experience includes triaging pulmonary exacerbations across post-acute settings, familiarity with Better Breathers Clubs and smoking-cessation programs, and familiarity with Breathe Well, Live Well asthma education.
For the Primary Care First and Post-Acute Care role, a master’s degree is preferred. Required experience includes working with Medicare or attributed PCF/UMMACO beneficiaries with behavioral and multiple chronic conditions; medication review and reconciliation during care transitions; disease and medication-management education; referrals for SUD/OUD services; and helping patients navigate behavioral-health services, psychiatric consultations, therapy, anxiety and depression support, end-of-life care, palliative care, and hospice. Preferred experience includes triaging patients with behavioral-health, SUD, and medical comorbidities across acute and post-acute settings; arranging referrals to specialized intervention and wellness programs; following up on social-service referrals; and maintaining relationships with community agencies and providers.
For the TB/Harm Reduction role, experience in community settings treating TB, HIV, or sexually transmitted infections is preferred.
For the Nuclear Medicine role, previous Nurse Navigator experience, clinical oncology experience, and knowledge of radiology or radiation safety are preferred. Responsibilities specific to that role include theranostics coordination, treatment-plan prior authorization, ordering radiopharmaceuticals, maintaining radiation-safety awareness, and supporting caregiver training.
For the Heart Failure Disease Management and Structural Heart Program role, at least 3 years of Cardiology RN experience, ability to work in a strong team environment, and excellent assessment and documentation skills are required; previous Epic experience is preferred. Role-specific duties include remote monitoring surveillance, maintaining and analyzing a patient database, and educating staff and affiliated providers.
For the Interventional Radiology role, at least one year of experience in a surgical or procedural service line, such as interventional radiology or vascular surgery, is required; role-specific duties include pre-procedure optimization and post-procedure navigation.
For the Radiology Breast Center role, previous Nurse Navigator experience, a radiology background, and experience with breast imaging or breast oncology care are preferred; role-specific duties include advanced-imaging appointment coordination and medical-record review for procedure appropriateness.
An equivalent combination of education and experience may be substituted for stated requirements when certification, licensure, or registration is not required.

Responsibilities

Facilitate patients’ entry into diagnostic and treatment services and coordinate care, including family involvement, across departments and the continuum of healthcare services.
Help patients understand their diagnosis, treatment options, recommended follow-up, and available resources.
Use the nursing process to comprehensively assess patients’ physical and psychological status.
Evaluate patient progress and collaborate with the healthcare team on professional and personal modifications as appropriate; may track post-care patients and referrals to ensure standards of care are met and ensure clinical satisfaction surveys are received.
Coordinate and participate in multidisciplinary planning conferences and collaborate on patient summaries for the care team.
Provide patient and family education throughout the continuum of care and facilitate symptom management.
Connect patients with community resources and support services, including social services, nutrition, psychology, pastoral care, physical therapy, rehabilitation therapy, financial counseling, and pharmacy; may coordinate or participate in support groups with Social Workers.
Help track metrics and quality indicators for timely, effective diagnosis and treatment and may assist with quality-improvement reports.
Develop, implement, support, or attend related programs, workshops, seminars, and support services.
Use and optimize data systems to identify and triage patients and track outcomes.
May assist with clinic calls and perform telephone triage within the scope of practice as a licensed registered nurse.
May work across multiple campuses and settings.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings and conferences as required; apply quality improvement in daily operations; maintain reliable attendance; and perform related duties as required.
Respect diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.