Nurse Manager of Operations-Med Surg, Evenings and Nights

Northwestern Memorial Healthcare • Geneva, IL

1d • $61 - $79

About The Position

The Nurse Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role provides autonomous, direct management of one or more teams and is responsible for the day-to-day operations of designated departments, divisions, programs, services, or locations. The position has 24/7 accountability and includes oversight of workflows, staffing, resources, operating and capital budgets, and budget performance.

The manager supports, guides, and supervises team members, including maintaining competencies related to patients’ behavioral, social, financial, and environmental needs. Responsibilities include conducting annual and mid-year reviews, coaching staff through complex practice and customer-relations issues, ensuring staff have appropriate tools and technology, and identifying and addressing improvement needs. The manager recommends departmental goals, plans progress toward them, and communicates timelines, risks, and decisions to leadership.

The role ensures policies and processes meet Joint Commission standards and federal, state, and other regulatory requirements; updates or develops processes as regulations and care delivery change; and pursues quality improvement through reduced variation, less redundancy, or new technology. The manager also handles escalations by identifying patients’ age-specific needs and coordinating the resources required for their care. The position is an evening-shift role, scheduled for 40 hours per week (1.0 FTE).

Requirements

• Bachelor’s degree in nursing and a master’s degree, or a master’s degree in nursing. Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered and must be within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic Life Support (BLS) certification.
• Current clinical license in the state where the hospital is located.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets according to guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and define and communicate actions and roles in compressed time frames.
• Ability to balance multiple priorities and respond calmly to changes, delays, and unexpected events.
• Ability to problem-solve complex practice operations, customer-relations, and employee-relations issues.
• Exceptional verbal and written communication skills and ability to build effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to lead with confidence, professionalism, interest, and optimism, guided by servant leadership.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows, staffing, resource allocation, and 24/7 accountability.
• Develop operating and capital budgets, monitor performance, explain variances, and take corrective action to maintain budget compliance.
• Support, guide, and supervise team members; maintain staff competencies in addressing patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews, coach team members through complex practice and customer-relations issues, ensure access to needed tools and technology, and address improvement needs.
• Recommend department goals, plan and advance progress toward them, and communicate achievement timelines, risks, and required decisions to leadership.
• Ensure department policies and processes comply with Joint Commission standards and applicable federal, state, and other regulations; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific needs and coordinating the resources needed for their care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager