Nurse Consultant - Domestic

Joint Commission•Oakbrook Terrace, IL

51d

About The Position

Provides on-site consultation, education, and technical assistance to domestic hospitals and health care systems to improve patient care, quality, and safety. Works with Joint Commission Resources Central Office staff and colleagues to generate leads, develop proposals, and pursue sales of consultations and other services. Maintains current knowledge of Joint Commission Standards, health care and discipline-specific trends, and solutions for improving patient care. Serves as a subject matter expert for designated methodologies and product lines, and develops solutions to improve patient care and operations. The role provides consultation and education to domestic and international health care organizations and other clients, tailoring engagements to their needs. It also includes business development, client relationship management, proposal support, and promotion of Joint Commission Resources products and services. When acting as a Team Leader, the consultant leads client engagements and coordinates delivery and follow-up with Joint Commission Central Office staff. The consultant prepares reports for senior health care executives, gathers client feedback, participates in professional development and product design activities, develops educational materials, and may write or review publications. The posting describes travel as both 100% and 80–90% domestic travel.

Requirements

For a nurse: graduation from an approved school of nursing and a master’s degree in an appropriate discipline.
For a technologist or other related field: certification in Infection Control (CIC), with five to seven years of recent practice as an infection preventionist in a hospital or other relevant setting with increasing responsibility, and knowledge of health care epidemiology; teaching and writing skills are required.
For other health care practitioners: an advanced degree (master’s or doctorate) in the related field.
Current professional licensure in the relevant discipline when required by law.
No disqualifying history of disciplinary action relating to a current or previous professional license, subject to the stated exception related solely to an individual’s health status.
Ten or more years of recent health care experience, including seven to ten years of progressively responsible senior health care management experience or demonstrated consulting expertise.
Extensive knowledge and experience in health care operations, clinical practice, performance improvement methods, organizational performance assessment, and current health care research and trends.
Experience in an accredited health care organization.
Current knowledge of relevant state, federal, health care, and discipline-specific trends, improvement solutions, Joint Commission Resources subject matter, methodologies, and product lines.
Expertise in the consulting competency framework, including technical competence, consulting methods, consultative approach, management, communication, ethical practice, business development, and professional development.
Written and verbal communication skills to convey information and ideas in proposals, position papers, and presentations.
Knowledge of and ability to apply CMS guidance and conditions of participation where appropriate, as well as Joint Commission Resources and/or Joint Commission International policies, procedures, standards, survey processes, and methodologies.
Business acumen and ability to influence and collaborate with stakeholders at all levels, from frontline staff to C-suite executives.
Ability to pursue professional development and adapt to varied situations and cultures.
Willingness and ability to travel continually.
Computer literacy in word processing, spreadsheets, databases, and presentation software.
Ability to use internet and web-based tools, including Client Relationship Management and Consultant Knowledge Center.
Ability to lift 25 pounds, climb stairs and ladders, and work in settings where infectious diseases are present.

Nice To Haves

Experience in a health care consulting role is highly desirable.
Performance improvement experience in settings with more than 250 beds is preferred.
Strong knowledge of standards in the applicable Joint Commission program is preferred.
Excellent communication skills demonstrated through leadership roles, teaching, consulting, or relevant publications.

Responsibilities

Provide on- and off-site consultation, education, and technical assistance to health care organizations, emphasizing practical application of Joint Commission standards and health care operations improvement.
Identify client needs and tailor consulting services and engagements accordingly.
Develop new and current business through client relationship management, lead generation, proposal development, and sales of Joint Commission Resources products and services.
Maintain and grow client relationships through ongoing communication and systematic follow-up.
When assigned as Team Leader, lead consultant teams to deliver comprehensive engagements, meet client expectations, and complete contracted deliverables on time and to quality standards.
Coordinate interventions and follow-up with the Managing Consultant, Client Services Manager, and Joint Commission Central Office as applicable.
Prepare clear, focused consultation reports for senior health care executives.
Obtain client feedback on services and deliverables and use it to make improvements.
Promote products and services through public speaking and representation at conferences, conventions, meetings, seminars, and other events.
As applicable, serve as the key contact for a state hospital association on contract deliverables or coordinate educational workshops.
Write or review papers, chapters, case studies, articles, journals, or newsletters as requested.
Participate in professional development and education to remain current on policies, products, services, standards, survey processes, and consulting skills.
Pursue continuous professional development through performance discussions, feedback, and learning opportunities.
Participate in committees, task forces, and teams that design, test, evaluate, or improve consulting and education products, services, processes, and initiatives.
Share innovations, strategies, and experiences with colleagues and develop educational materials for revenue-generating opportunities when requested.
Submit engagement deliverables, time tracking, expense reimbursement, sales justifications, and other operational details accurately and on time.
Model professionalism, integrity, quality, and collaboration; train and mentor consultants when requested.