Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual

Cencora•Quebec, ON

5d•CA$50,058 - CA$91,773

About The Position

Coordinates assigned clinical operations cases and related activities to support timely patient onboarding, service progression, and case closure within defined service expectations. Reviews enrollment, prescription, and supporting clinical documentation for completeness, appropriateness, and readiness to advance patient services through established workflows. Collaborates with providers, pharmacies, reimbursement support, logistics, and other adjacent teams to resolve standard exceptions and align next steps for patient care and medication access. Provides clinical process guidance to patients and healthcare providers using approved language to clarify documentation requirements, service pathways, and appointment-related needs. Evaluates routine requests related to care delivery settings and service feasibility by applying protocols, operational constraints, and clinical support requirements. Documents case activity, clinical updates, and required records accurately in designated systems to support traceability, quality expectations, and continuity across handoffs. Identifies recurring workflow issues, escalates adverse events and clinical-risk signals appropriately, and suggests low-risk improvements to templates, job aids, and routing practices.

Requirements

Bachelor's degree in nursing, clinical care, healthcare, or a related field, or equivalent experience required.
2+ years of experience in nursing, clinical care, patient support, care coordination, case management, medical or hospital practice, insurance, biopharma, or a related field required.
License in nursing required.
Knowledge of clinical operations, patient support processes, and case coordination workflows in healthcare and bio-pharma environments.
Knowledge of medical terminology, treatment-related information, and patient access or support pathways relevant to routine and moderately complex cases.
Knowledge of documentation standards, service procedures, and cross-functional coordination requirements needed to maintain accurate and timely case progression.
Skilled in communicating medical and program information clearly and professionally through inbound and outbound interactions.
Skilled in managing multiple case activities, prioritizing follow-ups, and maintaining strong attention to detail under pressure.
Skilled in collaborating with patients, caregivers, providers, and internal teams to support effective service delivery and issue resolution.
Ability to assess patient or case needs, navigate moderately complex scenarios, and determine appropriate next steps within established guidelines.
Ability to comprehend, interpret, and relay clinical information accurately in both verbal and written interactions.
Ability to maintain patient focus, exercise sound judgment, and escalate issues appropriately to support continuity and quality of care.

Nice To Haves

Certification in case management, oncology nursing, or equivalent preferred.

Responsibilities

Coordinates assigned clinical operations cases and related activities to support timely patient onboarding, service progression, and case closure within defined service expectations.
Reviews enrollment, prescription, and supporting clinical documentation for completeness, appropriateness, and readiness to advance patient services through established workflows.
Collaborates with providers, pharmacies, reimbursement support, logistics, and other adjacent teams to resolve standard exceptions and align next steps for patient care and medication access.
Provides clinical process guidance to patients and healthcare providers using approved language to clarify documentation requirements, service pathways, and appointment-related needs.
Evaluates routine requests related to care delivery settings and service feasibility by applying protocols, operational constraints, and clinical support requirements.
Documents case activity, clinical updates, and required records accurately in designated systems to support traceability, quality expectations, and continuity across handoffs.
Identifies recurring workflow issues, escalates adverse events and clinical-risk signals appropriately, and suggests low-risk improvements to templates, job aids, and routing practices.