Gestionnaire de communauté

Brigil • Gatineau, QC

23h • Onsite

About The Position

Brigil is currently looking for a Community Manager for its Apogée communities Petrie’s Landing and Baseline. Reporting to the Regional Director, the Community Manager is responsible for the full management of a residential building, ensuring an exceptional resident experience and fostering a pleasant living environment. As the face of Brigil for residents, the Community Manager plays a key role in strengthening the residential community, promoting well-being, and maintaining a welcoming environment.

Requirements

• Relevant experience in property management, residential management, or hospitality
• Comfortable using basic computer tools, including Outlook, Microsoft Office, and a customer management system (CRM)
• Ability to work in a dynamic environment and manage multiple priorities simultaneously
• Flexible availability, including weekends and handling emergency calls in the evening

Nice To Haves

• Good understanding of leasing processes and basic financial management concepts (an asset)
• Ability to provide a high-end customer experience
• Aptitude for quickly resolving problems
• Strong organizational skills and ability to manage priorities
• Autonomy, initiative, and sound professional judgment

Responsibilities

• Provide exceptional daily customer service to respond quickly and effectively to residents’ needs, promoting their well-being and overall satisfaction.
• Create, maintain, and promote a pleasant, harmonious living environment that meets Apogée standards, ensuring a high-end and consistent residential experience.
• Maintain an active presence on-site by conducting regular and preventive inspections to keep buildings in good condition, uphold high standards, and demonstrate a strong sense of ownership of the property.
• Supervise and coordinate the on-site maintenance team to ensure operational performance, proper building functioning, and compliance with Brigil standards.
• Ensure compliance with building regulations and apply management policies to maintain an orderly, safe, and compliant environment.
• Monitor the quality of services provided by vendors and subcontractors to ensure all work meets Apogée standards and resident expectations.
• Identify and recommend operational improvements to optimize process efficiency, resident satisfaction, and overall quality of the living environment.
• Contribute to unit leasing and lease renewals, and manage move-ins, move-outs, and suite preparations to ensure optimal occupancy rates and a smooth, professional experience for new residents.
• Organize events to encourage engagement and strengthen residents’ sense of belonging.
• Participate in accounts receivable follow-up and communicate proactively with affected residents to maintain sound financial management and prevent payment delays.
• Manage the bidding process, analyze costs, and oversee the building’s financial tracking, producing necessary reports to ensure strict expense control, adherence to the budget, and informed decision-making toward financial objectives.
• Receive and respond to emergency calls, including evenings and weekends, to ensure resident safety and the rapid resolution of critical situations.

Benefits

• Habiter un logement dans le projet sous sa gestion (logement offert à loyer réduit)
• Salaire compétitif
• Assurances collectives
• Programme d’aide aux employés
• Régime enregistré d'épargne retraite (RÉER & RPDB) collectif avec contribution de l'employeur
• Stationnement gratuit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed