NSR Suites Part Time-100011

Extended Stay America•Rockford, IL

10d•Onsite

About The Position

The NSR Suites Part Time employee responds to certain on-call business needs during overnight hours when the hotel lobby is closed. The role helps ensure courteous, consistent, high-quality service and guest satisfaction. The employee is provided with a hotel room for lodging as part of employment and is placed on an overnight on-call schedule. They must typically respond within 30 minutes of notification to needs such as guest key or access issues, noise complaints, hotel emergencies, and limited after-hours check-ins. Duties vary depending on occurrences during a shift. The position also works in a guest services representative capacity and sets up and maintains breakfast daily from 5:30 AM to 7:00 AM. Employees may be asked to cover another nearby hotel during critical staffing needs and may perform other duties assigned by a manager.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write event logs and routine correspondence.
Ability to operate the hotel mobile phone.
Ability to speak effectively before groups of customers and proficiency in reading and speaking English.
Computer skills, including accurately accessing and entering information in computer systems, Microsoft Office Suite, and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff; professional appearance and demeanor.
Self-starter able to prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to follow detailed but straightforward written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to respond to overnight business needs, typically within 30 minutes of notification.
Regular ability to stand, walk, move promptly through hallways, use hands to handle objects and controls, operate a mobile phone, talk, see, and hear; occasional ability to stoop, kneel, or smell.

Responsibilities

Work in a guest services representative capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM.
Respond to on-call guest needs, including check-ins, emergency maintenance issues, noise complaints, and safety or security situations.
Maintain control of hotel keys, safeguard them from mishandling or theft, and log keys in and out as needed.
Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments as needed.
Stay informed about hotel policies, training, and safety procedures.
Provide guests with directions and information about property amenities, services, hours of operation, and local points of interest as needed.
Perform bookkeeping activities, including logging events, running reports, and posting payments to guest folios as needed.
Maintain proficiency in location computer and software systems.
Respond to emergencies, communicate with first responders as needed, address key activation issues, and respond to noise complaints.
Cover another hotel in the area during critical staffing needs when requested.
Perform other duties assigned by the manager.