NSR Suites Part Time-100011

ESA Management•Bel Air, MD

10d•Onsite

About The Position

The NSR Suites employee responds to certain on-call business needs during overnight hours when the hotel lobby is closed, providing courteous, consistent service that meets quality standards and supports guest satisfaction. The employee is provided with a hotel room for lodging as part of employment and participates in the overnight on-call schedule. They must typically respond within 30 minutes of notification. On-call needs may include guest key or access issues, noise complaints, hotel emergencies, and limited after-hours check-ins. The role also works in a GSR capacity and sets up and maintains breakfast daily from 5:30 AM to 7:00 AM. Duties vary by shift and may include assisting with guest check-ins and check-outs, managing hotel keys, addressing emergencies and guest concerns, providing property and local information, and completing bookkeeping and system tasks. Employees may be asked to cover another hotel in their area during critical staffing needs.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to log events in writing and prepare routine correspondence.
Ability to operate a hotel mobile phone.
Ability to speak effectively before groups of customers.
Proficiency in reading and speaking English.
Computer skills, including ability to access and accurately input information into a computer system, including Microsoft Office Suite and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff.
Professional appearance and demeanor.
Self-starter with the ability to prioritize and handle issues under pressure.
Strong time management and problem-solving skills.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to use common-sense understanding to follow detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to respond to overnight business needs, typically within 30 minutes of notification.

Responsibilities

Work in a GSR capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM.
Respond to on-call guest needs, including check-ins, emergency maintenance issues, noise complaints, and safety or security situations.
Maintain control of hotel keys, safeguard them from mishandling or theft, and log keys in and out when necessary.
Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments when necessary.
Keep abreast of hotel policies, training, and safety procedures.
Provide guests with directions and information about property amenities, services, hours of operation, and local areas of interest when necessary.
Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios when necessary.
Maintain proficiency in the location's computer and software systems.
Respond to emergencies, communicate with first responders as necessary, address key activation issues, and respond to noise complaints.
Cover another hotel in the area during critical staffing needs when asked.
Perform other job duties as assigned by the manager.