NSR Suites Part Time-100011

Extended Stay America•Bel Air, MD

11d•Onsite

About The Position

The NSR Suites Part Time employee responds to certain on-call business needs during overnight hours when the hotel lobby is closed, providing courteous, consistent service that meets quality standards and supports guest satisfaction. The employee is provided with a hotel room for lodging as part of employment and is placed on the overnight on-call schedule. They must typically be able to respond within 30 minutes to requests involving guest access or key issues, noise complaints, hotel emergencies, and limited after-hours check-ins. The role also requires working in a GSR capacity and setting up and maintaining breakfast daily from 5:30 AM to 7:00 AM. Duties vary depending on events during a shift and may include guest services, safety and security responses, key control, limited check-in and check-out tasks, bookkeeping, and maintaining knowledge of hotel systems and procedures. Employees may be asked to cover another hotel in their area during critical staffing needs.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; log events in writing and prepare routine correspondence.
Ability to operate the hotel mobile phone.
Ability to speak effectively before groups of customers and proficiency in reading and speaking English.
Computer skills, including ability to access and accurately enter information into a computer system, Microsoft Office Suite, and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff.
Professional appearance and demeanor.
Self-starter with the ability to prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to respond to overnight business needs, typically within 30 minutes of notification.

Responsibilities

Work in a GSR capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM.
Respond to calls from the outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety or security situations.
Maintain control of hotel keys and safeguard them against mishandling or theft.
Log keys in and out when necessary.
Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments when necessary.
Keep abreast of hotel policies, training, and safety procedures.
Provide guests with directions and information about property amenities, services, operating hours, and local points of interest when necessary.
Perform bookkeeping activities, including logging events, running reports, and posting payments to guest folios when necessary.
Maintain proficiency in the location's computer and software systems.
Respond to emergencies, communicate with first responders as necessary, address key activation issues, and respond to noise complaints when necessary.
Cover another hotel in the area during critical staffing needs when requested.
Perform other duties as assigned by the manager.