NOSC Shift Lead - Day Shift

Leidos•Arlington, VA

3d•$73,450 - $132,775•Onsite

About The Position

Leidos is seeking an Operations Shift Lead to support the Compartmented Enterprise Services Office (CESO) effort. The program is establishing a modern secure web service operation on a highly automated platform and migrating to a high-security cloud environment. The role leads day-to-day operations activities and incident response for an assigned shift. The position is based in Arlington, Virginia and is 100% on-site. The posting identifies the shift as 6 a.m. to 3 p.m., while also noting that the role requires comfort working 24×7 shifts, including nights, weekends, and holidays.

Requirements

Bachelor's degree and 4 or more years of overall related experience with a Windows or Linux server environment; additional experience, education, and training may be considered in lieu of a degree.
Active TS/SCI security clearance.
DoD 8750 certification at least IAT Level II, such as Security+ CE.
Comfort working 24×7 shifts, including nights, weekends, and holidays.
Previous experience leading an operations team or acting as a senior escalation point.
Excellent communication and incident coordination skills.
Strong decision-making under pressure, including making independent risk-based decisions while leading a small team during outages.
Experience with monitoring tools such as SolarWinds, Splunk, or equivalent.
Strong troubleshooting and root-cause analysis skills.
Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
Experience with ticketing systems such as ServiceNow, Jira, or similar.
Strong understanding of DNS, DHCP, VPNs, routing, and switching.
Familiarity with Windows/Linux infrastructure and cloud environments.
Hands-on experience in IT cybersecurity, network operations, or Windows Server administration.

Nice To Haves

Prior experience with DISA and its support to mission partners.
TS/SCI with CI Poly.
Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment.
Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends.

Responsibilities

Lead and coordinate operations tasks during assigned shifts.
Oversee monitoring of networks, servers, applications, and infrastructure for outages and performance issues.
Own incident triage, escalation, and resolution through closure.
Coordinate with network, systems, security, application, and vendor teams.
Ensure adherence to SLAs, escalation procedures, and operational runbooks.
Review alerts and incidents for trends, recurring problems, and potential improvements.
Conduct shift handovers and maintain accurate operational documentation.
Mentor and provide technical guidance during complex incidents.
Prepare incident reports, shift summaries, and operational metrics.
Participate in major incident management and post-incident reviews.