Northland Transportation Liability Claim Litigation Specialist

Travelers • Overland Park, KS

9d • $85,600 - $141,200

About The Position

As a Northland Claim Litigation Specialist, you will manage and investigate moderate-complexity injury and/or property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, timely reserve establishment, and accurate payment within appropriate authority and oversight. The role uses expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to support timely and fair resolutions. You will build professional relationships with customers and stakeholders on claims that may involve significant litigation or extended timelines, and guide and mentor Claim Reps and Associate Claim Reps.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills, empathy, and professionalism in difficult conversations.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and accountability under pressure.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
• Handle high-complexity personal and/or business insurance liability claims, which may involve coverage disputes and contractual indemnity issues.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, and representatives; convey settlements within authority and issue timely, accurate payments.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers requirements within three months of starting the job.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings, as needed.
• Perform other duties as assigned.
• Provide guidance and mentorship to Claim Reps and Associate Claim Reps.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on eligible contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee's 401(k) when the employee makes student loan payments.
• A pension plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program tools, discounts, and resources, including support for wellness goals and caregiving needs.
• Access to free professional counseling, health coaching, and other mental health resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED