Northland Transportation Liability Claim Litigation Specialist

Travelers • Saint Paul, MN

7d

About The Position

As a Northland Claim Litigation Specialist, you will manage and investigate moderate-complexity injury and/or property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within appropriate authority and oversight. This technical role applies claims management, investigative, coverage evaluation, and settlement negotiation expertise to achieve timely and fair resolutions. You will build positive, professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over long periods, and provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.

The role independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution. It typically handles personal and/or business insurance high-complexity liability claims, potentially involving coverage disputes and contractual indemnity issues. The specialist collaborates with counsel and other internal and external resources, maintains accurate claim records, and adapts to technology changes, including AI-related tools. Travel, including overnight stays, may be required for mediations, trials, and arbitration. Relevant insurance licenses must be acquired and maintained within three months of starting, as required by state and Travelers’ requirements.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required; an active adjuster license is required where state law requires it.
• Strong understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and claim-handling legal requirements.
• Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly articulate complex information to multiple stakeholders.
• Exceptional customer service skills, empathy, and professionalism when managing difficult conversations.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Conflict-resolution and negotiation skills, including ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, maintain composure and professionalism under pressure, and take accountability for decisions.
• Ability to learn from experience and apply it quickly and flexibly to new situations.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned authority.
• Handle personal and/or business insurance high-complexity liability claims, which may involve coverage disputes and contractual indemnity issues.
• Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves under policy terms and management guidance.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
• Coordinate with counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state law and Travelers.
• Travel as needed, potentially including overnight stays, to attend mediations, trials, and arbitration.
• Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to the employee’s 401(k) when the employee makes student loan payments.
• A pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED