Non-Medical Case Manager

Equitas Health•Poland, OH

About The Position

Equitas Health is hiring a Non-Medical Case Manager to provide non-medical case management services to people living with HIV throughout Ohio. The role promotes clients’ independence, stability, and health by helping them access and maintain healthcare, insurance and prescription benefits, housing, income, and other community resources. The position operates under applicable professional standards and guidelines, including the Ohio Revised Code and National Association of Social Workers standards for social work management. It is represented by Equitas Health Workers United Local 6609 and is subject to the collective bargaining agreement. The Case Manager works with clients and their families, medical providers, community agencies, and a multidisciplinary team. Responsibilities include assessments and individual case plans, access to financial assistance programs, crisis identification and consultation, advocacy, community education, referrals, and timely documentation in Equitas Health, ODH, and other systems. The role requires substantial direct client engagement, participation in supervision and peer-review processes, and ongoing training, including annual HIV-specific training. The position requires a qualifying combination of education and social-service experience, computer proficiency, knowledge of social-work standards and ethics, and reliable transportation or a driver’s license with proof of auto insurance. Hours may vary and may include some evenings and weekends based on workload.

Requirements

One of the following education and experience combinations: bachelor’s degree in a social science field (Social Work preferred) and at least six months of social-service experience; associate degree and 1–3 years of social-service experience; or high school diploma/GED and 4–6 years of social-service experience.
Sensitivity to, interest in, and competence regarding cultural differences, HIV/AIDS, minority health, and sexual practices.
Demonstrated competence working with people of color and the gay, lesbian, bisexual, and transgender community.
Proficiency in Microsoft Office applications and other computer applications.
Reliable transportation or a driver’s license and proof of auto insurance.
Knowledge of and adherence to social-work standards and ethics.
Ability to travel and meet clients using reliable transportation.
Ability to use a computer for typing, research, assessments, meetings, and other work supporting client outcomes.
Ability to work some evenings and weekends based on workload.
Successful background and reference checks and pre-employment drug testing.

Nice To Haves

At least one year of social-service experience for applicants with a bachelor’s degree.
Social Work degree.
Community-based case management experience.
Housing-services experience.
Employment-training experience.

Responsibilities

Provide case management to clients living with HIV and their families, supporting viral suppression, improved health outcomes, insurance and prescription benefits, housing stability, and employment or other income.
Complete Ryan White and other assessments annually and as needed to identify clients’ strengths and challenges.
Develop, monitor, and evaluate individual case plans at intake, bi-annually, and as needed, including services provided by Equitas Health and community providers.
Serve as a central access point for financial assistance programs, including Ryan White Treatment Modernization Act programs and HOPWA short-term rental assistance.
Identify mental health crises and consult with supervisors immediately; consult with clients’ ongoing mental health and therapy providers as appropriate.
Help clients connect with and maintain resources such as housing, workforce development, respite, nutrition assistance, palliative care, chore assistance, transportation, and social activities.
Engage clients’ medical providers bi-annually and more often as needed to discuss health indicators, co-morbidities, and referrals.
Identify and engage regional healthcare professionals to support quality services for people living with HIV, coordinating with ODH as appropriate.
Represent Equitas Health in the community through education and advocacy about the needs and strengths of people living with HIV.
Work collaboratively with a multidisciplinary team and maintain documentation in Equitas Health, ODH, and other software systems.
Complete documentation and return correspondence within two business days (48 hours) of service or receipt, as applicable.
Maintain client confidentiality in accordance with Equitas Health policy, HIPAA, and applicable professional standards.
Meet productivity standards, including spending at least 60% of monthly hours directly engaging with clients, families, and informal supports.
Participate in monthly peer-review audits and maintain peer-review scores of at least 90%.
Coordinate with clients to maintain active status in Ryan White and other programs, with at least 90% of clients current or identified as active in a given month.
Attend assigned training, including 10 hours of HIV-specific training annually, and use Motivational Interviewing techniques when engaging with clients.
Participate in Equitas Health committees and performance-improvement teams as assigned.
Prepare for and attend individual and group supervision, including five hours of supervision per month.
Demonstrate unconditional positive regard, exceptional customer service, and respect for diversity, inclusion, and cultural humility.
Attend monthly, quarterly, and as-needed meetings in person or remotely, using email, Microsoft Teams, phone, and other telecommunications tools.
Perform other duties related to the position as assigned by the supervisor.