Non-Medical Case Manager

Volunteers of America Southeast Louisiana Inc•Mandeville, LA

About The Position

This position provides quality services to consumers living with HIV and works to ensure quality care outcomes. The role includes conducting intakes and assessments, developing and monitoring individual service plans, advocating for consumers, and preparing documentation required for service delivery and billing. The employee works at various locations where consumer services are provided, travels throughout the five-parish service area, and may meet consumers in secure, comfortable locations outside the office. The position requires a bachelor's degree-level background in a human service-related field and one year of case management experience working with individuals in a community setting. HIV knowledge or experience is a plus. The employee must be responsive to the target population, communicate effectively, work as part of a team, and make sound decisions in a flexible work environment. A valid Louisiana driver's license and the required vehicle credentials are necessary; the employee must also pass a criminal history investigation and be able to obtain CPR and First Aid certifications.

Requirements

Bachelor's degree-level education in a human service-related field.
One year of case management experience working with individuals in a community setting.
Demonstrated willingness to be responsive to the needs of the target population.
Excellent verbal and written communication skills.
Ability to function as part of a team.
Ability to handle a flexible work environment and strong decision-making skills.
Current driver's license issued by the state of residence; the position requires a valid Louisiana driver's license.
Current vehicle inspection decal, vehicle insurance, and vehicle registration in the state of residence.
Satisfactory Motor Vehicle Report and ability to be insured under VOA/GNO, Inc.'s vehicle insurance.
Ability to pass a criminal history investigation.
Ability to obtain Cardiopulmonary Resuscitation (CPR) and First Aid certifications.
Ability to handle extensive driving throughout the five-parish service area.

Nice To Haves

HIV knowledge or experience.

Responsibilities

Conduct intakes and assessments for new and existing persons served according to program requirements and quotas.
Develop, implement, and monitor individual service plans to ensure quality services are delivered according to the plans.
Meet consumers in secure, comfortable meeting places outside the office.
Complete reports and documentation required by VOASELA and regulatory agencies or funding sources.
Ensure quality outcomes are achieved.
Advocate for consumers receiving services.
Prepare accurate and timely service documentation for billing.
Keep supervisory staff informed of service gaps and assist in efforts to provide needed services.
Participate in program-related training as required.
Perform related duties as assigned.
Adhere to the designated dress code for the role.
Travel to other locations as appropriate in performing duties and responsibilities.