Non-Medical Care Manager

AIDS Healthcare Foundation•Baltimore, MD

About The Position

The Non-Medical Care Manager coordinates, guides, and assists clients in improving access to and retention of medical support, helping mitigate barriers to HIV care services. Working with providers and the healthcare center team, the role supports Ryan White clients in accessing needed assistance and available resources. The role completes initial assessments and develops individualized care plans addressing psychosocial needs and goals. It helps clients access basic needs such as housing, food, and clothing by building relationships with service programs and agencies, facilitating referrals, and providing support. The manager conducts ongoing retention calls and works collaboratively with clients, providers, and colleagues to put care plans into action. Through brief interventions and realistic goal setting, the role supports clients in working toward viral suppression, better health outcomes, and improved quality of life. The Non-Medical Care Manager verifies client eligibility for the Affordable Care Act program and enrolls eligible clients to broaden access to healthcare services. The position contributes to Ryan White contract deliverables and measures established by the HIV/AIDS Bureau and the Department of Health and Human Services. It requires a client-centered, adaptable, collaborative approach aligned with AIDS Healthcare Foundation’s mission and core values.

Requirements

High school diploma required.
At least 1 year of case management experience preferred.
Ability to coordinate care and support access to and retention in HIV care services.
Ability to conduct needs assessments, develop care plans, facilitate referrals, and support client goal setting.
Ability to collaborate and engage with clients, providers, and colleagues.
Commitment to AHF’s core values and mission.

Nice To Haves

Bachelor’s degree in a health- or human services-related field preferred.
Knowledge of Ryan White services preferred.
Case management experience of at least 1 year preferred.

Responsibilities

Coordinate, guide, and assist clients in improving access to and retention of medical support and HIV care services.
Complete initial assessments and develop individualized care plans addressing psychosocial needs and goals.
Help clients address basic needs such as housing, food, and clothing by connecting them with relevant programs and agencies.
Facilitate referrals and provide support and assistance to clients lacking needed services.
Conduct ongoing retention calls to maintain continuity in retention efforts.
Collaborate with providers, patients, and the healthcare center team to put plans for non-medical care into action.
Provide brief interventions and support clients with realistic goal setting toward achievable long-term goals.
Verify clients’ eligibility for the Affordable Care Act program and enroll those who qualify.
Contribute to deliverables under the Ryan White contract and to applicable HIV/AIDS Bureau and Department of Health and Human Services measures.
Represent AHF’s mission and core values while advocating for clients and the organization’s initiatives.