Care Coordinator - Non-Medical II

Fairview Health Services•Saint Paul, MN

6d•Onsite

About The Position

Fairview is seeking a Care Coordinator to join the team at the Fairview Clinic in St. Paul, Minnesota. The position works within the Care Coordination team to assist patients with complex specialty scheduling, preventive care, and transitional care, and to facilitate ongoing programs with community partners. The coordinator facilitates care as directed by physicians or registered nurses in relation to patient panel lists. The role also provides clerical and administrative support to staff and faculty, including managing phone calls and calendars, completing correspondence, maintaining files, creating reports, and scheduling complex appointments. The coordinator assists Care Coordinators and specialty providers with daily activities by managing clinic schedules to meet patient needs, obtaining patient records, assisting with pre-visit planning, and entering data into electronic medical records as directed. The position works most closely with RN Care Coordinators and serves as the subject matter expert regarding specific populations. The position is 1.0 FTE (80 hours per pay period). Clinic hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Basic knowledge of health care insurance coverage.
Two years of healthcare experience.
Experience using an electronic medical record (EMR).

Nice To Haves

B.S./B.A. in Human Services or a related field.
Two to three years of experience in care coordination.

Responsibilities

Complete the Care Coordination process for panel patients.
Serve as a liaison between the clinic and community partners for shared initiatives and long-term collaborations.
Facilitate complex health referrals.
Promote a team environment within the department, other site departments, and other clinics by acting as the Care Coordination subject matter expert.
Assist patients with complex specialty scheduling, preventive care, and transitional care.
Facilitate ongoing programs with community partners and care as directed by physicians or RNs in relation to patient panel lists.
Provide clerical and administrative support, including managing phone calls and calendars, completing correspondence, maintaining files, creating reports, and scheduling complex appointments.
Assist Care Coordinators and specialty providers by managing clinic schedules, obtaining patient records, assisting with pre-visit planning, and entering data into electronic medical records as directed.