NOC Operations Admin (Hybrid in Holland, OH)

Velocity Manufacturing Solutions Corporation•Holland, OH

7d•Hybrid

About The Position

Velocity is a fast-paced company with an open-door environment seeking an Operations Administrator to join our team. This role supports a 24/7/365 Network Operations Center by providing oversight, analysis, and quality review of day-to-day operational activity. The primary responsibility of the Operations Administrator is to review active tickets and ensure the appropriate path is being taken toward resolution. This role also reviews historical ticket data to identify trends and measure how the department is performing against company and customer expectations. The Operations Administrator completes quality reviews of quality reports, providing management with clear insight into the performance of the Supervision team and floor management. This role works closely with Operations leadership, Supervisors, and Technicians to support continuous improvement across the department. This is a full-time hybrid opportunity at our Holland, OH location. The ideal candidate must be able to work the following schedule: Monday-Friday 7:30am-4:00pm EST.

Requirements

Strong attention to detail with the ability to review work for accuracy and consistency
Analytical mindset with the ability to identify trends and patterns in ticket and performance data
Clear and professional written and verbal communication skills, including summarizing findings for management
Working knowledge of ticketing systems, Microsoft Excel, reporting and dashboard tools, and Microsoft 365
Basic understanding of NOC operations, ticket workflows, and escalation processes
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively within a team
Sound judgment and discretion when reviewing team performance information
High School Diploma required
1+ year of experience in operations, NOC, IT support, quality assurance, or a related role
Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Nice To Haves

Associate or bachelor's degree in business, IT, or a related field preferred
Experience with ticket review, reporting, or data analysis is a plus

Responsibilities

Review active tickets to ensure the appropriate path is being taken for timely and accurate resolution
Identify tickets that are stalled, misrouted, or at risk of missing service expectations and bring them to the attention of the appropriate team
Review past tickets to support trend analysis of recurring issues, resolution times, and overall department performance
Assist in measuring how the department is progressing toward meeting company and customer expectations
Complete quality reviews of quality reports to ensure accuracy, consistency, and adherence to established standards
Provide management with clear findings and summaries that support understanding of the Supervision team and floor management
Identify gaps in process, documentation, or ticket handling and recommend opportunities for improvement
Maintain accurate records of reviews, findings, and follow-up actions
Collaborate with Supervisors, Technicians, and Operations leadership to support consistent service delivery
Perform other tasks as needed for the role to be successful