Operations Coordinator- Hybrid Akron OH

AnswerNet•Akron, OH

6d•$40,000 - $40,000•Hybrid

About The Position

The Operations Coordinator oversees administrative functions within a call center, ensuring smooth operations and supporting the team in meeting performance goals. The role manages administrative processes, coordinates with operations and support teams, monitors quality and compliance, supports training, tracks performance metrics, resolves escalated issues, and reports on administrative performance. The position is hybrid in Akron, Ohio, with Monday–Friday daytime hours and after-hours work as needed. Salary is $40,000 per year.

Requirements

Proven experience in administrative roles, preferably in a call center environment.
Strong leadership and communication skills.
Proficiency in MS Office and relevant administrative tools.
Knowledge of call center operations and best practices.
Ability to work well under pressure and respond with a sense of urgency to needs from direct reports.

Responsibilities

Manage day-to-day administrative tasks, including document handling, record-keeping, and data entry.
Develop and implement filing systems to organize and maintain records.
Monitor and manage standard operating procedures (SOPs), ensuring they are effective, current, and available to the team.
Serve as a liaison between operations and support teams.
Collaborate with team leaders to streamline communication and improve workflow efficiency.
Conduct regular team meetings to discuss updates, challenges, and process improvements.
Implement and monitor quality assurance processes for administrative tasks.
Conduct periodic audits to ensure compliance with established standards.
Provide feedback and coaching to team members to improve performance.
Facilitate training for new and existing team members on administrative processes and tools.
Identify skill gaps and coordinate with the training department to address needs.
Establish, monitor, and report key performance indicators related to administrative efficiency.
Collaborate with management on strategies for continuous improvement.
Promptly address and resolve escalated administrative issues.
Work with relevant stakeholders to find effective solutions to challenges.
Oversee the use of software and tools for administrative tasks.
Collaborate with IT to address technical issues and support optimal system performance.
Ensure adherence to company policies and procedures.
Stay informed about industry regulations and implement changes needed to maintain compliance.
Generate and analyze reports on administrative performance.
Provide management with regular updates on key metrics and areas for improvement.