NOC Lead Engineer
About The Position
The NOC Lead Engineer will be responsible for collecting performance statistics on network reliability and efficiency, ensuring incident tickets are generated and managed, and troubleshooting level 2 incidents. This role involves detecting and remedying outages, operating independently in a secure environment, and monitoring the production network using various tools to ensure availability. The engineer will coordinate field router testing and repair, dispatch vendor repair services, and respond to automated alerts. They will use diagnostic tools to assess problem criticality, proactively discover faults, and resolve issues expeditiously. Collaboration with other Engineers to resolve production problems, writing detailed trouble ticket notes, and escalating issues as needed are also key responsibilities. Other duties as required or assigned.
Requirements
- Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
- Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
- Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
- Experience in current Internet network hardware and software technologies.
- Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
- Experience in Customer Service.
Nice To Haves
- NOC/ Process writing skills of training a plus
- Experience in Monitoring Theory / Implementation a plus
Responsibilities
- Collect performance statistics on the reliability and efficiency of networks.
- Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
- Troubleshoot all level 2 incidents and escalate to higher level as needed.
- Detect outages and remedies.
- Operate with a high degree of independence and with minimal supervision in a secure environment.
- Monitor production network environment using a combination of monitoring tools to ensure availability.
- Coordinate field router intrusive and non-intrusive testing and repair of circuits.
- Coordinate onsite dispatch of Telecommunication vendor repair services.
- Respond to automated alerts from monitoring tools according to procedure.
- Use diagnostic tools to ascertain level and criticality of problem.
- Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
- Work with Engineers to resolve production problems.
- Write coherent trouble ticket notes on production incidents and problems.
- Escalate issues and problems according to procedures and best judgment.
- Diagnose problems and resolve in an expeditious manner.
- Other duties as required or assigned.
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
