NOC Engineer II

Boldyn Networks•Las Vegas, NV

1d•Onsite

About The Position

The NOC Engineer II works in Boldyn Networks’ Las Vegas Network Operations Center to help maintain the stability and reliability of enterprise network systems across LAN and WLAN environments. The role combines advanced troubleshooting, incident management, and operational improvement, with a focus on delivering reliable network service to customers and stakeholders. The schedule is a Panama shift, 6 p.m. to 7 a.m. Pacific Time, with a 5% shift premium on top of base pay. The role requires U.S. Person status for ITAR compliance. This includes U.S. citizens, lawful permanent residents, individuals granted asylum or refugee status, and other protected individuals under the Immigration and Nationality Act, 8 U.S.C. 1324b(a)(3). Boldyn Networks describes itself as a global team developing network solutions and values different perspectives, collaboration, and continuous learning. The position offers opportunities to work on large-scale operations and projects and to develop skills.

Requirements

Bachelor’s degree in engineering or information technology, or equivalent experience.
CCNA-level networking knowledge.
Proven experience troubleshooting enterprise LAN and WLAN environments.
Working knowledge of BGP, OSPF, and EIGRP routing protocols.
Experience supporting DNS, DHCP, RADIUS, and related network services.
Strong proficiency in TCP/IP, IP addressing, SSH, and Telnet.
Ability to independently troubleshoot and resolve complex technical issues.
Strong documentation and communication skills.
Ability to operate with a high degree of autonomy and make real-time decisions.
Must meet the stated U.S. Person eligibility requirements for ITAR compliance.

Nice To Haves

CCNP.
Wireless certifications.
Experience with NAT appliances, load balancers, or carrier-scale network environments.

Responsibilities

Triage network incidents to determine severity, impact, and urgency.
Conduct advanced troubleshooting, complex problem analysis, and root cause analysis.
Validate routing protocol behavior, including BGP, OSPF, and EIGRP, checking route availability, adjacency states, and failover conditions.
Independently troubleshoot and resolve LAN, WLAN, and access infrastructure issues in enterprise environments.
Support TCP/IP, DHCP, DNS, RADIUS, wireless networking, large-scale NAT and carrier-grade NAT environments, and load balancers.
Collaborate with engineering teams to resolve high-impact or complex issues.
Manage and maintain accurate incident tickets, documenting troubleshooting steps and findings.
Ensure SLA and KPI adherence throughout the incident lifecycle.
Manage incidents and standard changes independently and identify recurring issues and trends.
Complete end-of-shift handovers according to operational processes.
Communicate technical concepts clearly to internal teams and external stakeholders.
Act as an operations liaison between engineering teams and customer stakeholders.