NOC Lead Engineer
About The Position
This role involves collecting performance statistics on network reliability and efficiency, ensuring incident tickets are generated and managed, and troubleshooting level 2 incidents. The engineer will detect and remedy outages, operate with independence in a secure environment, and monitor the production network using various tools to ensure availability. Responsibilities also include coordinating field router testing and repair, dispatching vendor repair services, responding to automated alerts, diagnosing and resolving faults proactively, and working with engineers to resolve production problems. The role requires writing coherent trouble ticket notes, escalating issues according to procedures, and diagnosing and resolving problems expeditiously. Other duties as required or assigned may also be part of the role.
Requirements
- Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
- Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
- Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
- Experience in Customer Service.
- Experience in current Internet network hardware and software technologies.
- Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
Nice To Haves
- NOC/ Process writing skills of training a plus
- Experience in Monitoring Theory / Implementation a plus
Responsibilities
- Collect performance statistics on the reliability and efficiency of networks.
- Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
- Troubleshoots all level 2 incidents and escalates to higher level as needed.
- Detect outages and remedies.
- Operates with a high degree of independence and with minimal supervision in a secure environment.
- Monitor production network environment using a combination of monitoring tools to ensure availability.
- Coordinate field router intrusive and non-intrusive testing and repair of circuits.
- Coordinate onsite dispatch of Telecommunication vendor repair services.
- Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
- Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
- Work with Engineers to resolve production problems.
- Write coherent trouble ticket notes on production incidents and problems.
- Escalate issues and problems according to procedures and best judgment.
- Diagnose problems and resolve in an expeditious manner.
- Other duties as required or assigned.
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
