NOC Engineer

BHE • Urbandale, IA

3d • $102,000 - $127,500

About The Position

The NOC Engineer is a senior operational engineering role responsible for improving the availability, stability, and reliability of enterprise IT and OT systems across a multi-affiliate, regulated environment. This role leads complex incident response, resolves cross-domain production issues, and reduces repeat incidents through advanced troubleshooting, observability, automation, and disciplined operational execution. The Network Operations Center plays a critical role in enterprise operations and supports the continued evolution of a broader command center model for IT and OT operations. This is an opportunity to join a talented team, help strengthen monitoring and operational capabilities, and contribute to meaningful enterprise reliability work. If you are a hands-on engineer who enjoys solving difficult technical problems, improving operations, and helping build something stronger, we encourage you to apply. This role serves as a top-tier escalation point, supports advanced first- and second-level troubleshooting across Windows, Linux, networking, enterprise applications, and infrastructure platforms, and is expected to develop strong technical and operational documentation, including SOPs, runbooks, troubleshooting guides, incident reports, post-incident reviews, and operational summaries. This position may also participate in a rotational on-call schedule and may be required to provide after-hours support for major incidents, critical issues, maintenance activities, or operational escalations.

Requirements

• Senior operational engineering role
• Experience in improving availability, stability, and reliability of enterprise IT and OT systems
• Experience in a multi-affiliate, regulated environment
• Experience leading complex incident response
• Experience resolving cross-domain production issues
• Experience reducing repeat incidents through advanced troubleshooting, observability, and automation
• Experience with Windows, Linux, networking, enterprise applications, and infrastructure platforms
• Ability to develop strong technical and operational documentation
• Willingness to participate in a rotational on-call schedule
• Willingness to provide after-hours support

Responsibilities

• Lead complex incident response.
• Resolve cross-domain production issues.
• Reduce repeat incidents through advanced troubleshooting, observability, automation, and disciplined operational execution.
• Serve as a top-tier escalation point.
• Support advanced first- and second-level troubleshooting across Windows, Linux, networking, enterprise applications, and infrastructure platforms.
• Develop strong technical and operational documentation, including SOPs, runbooks, troubleshooting guides, incident reports, post-incident reviews, and operational summaries.
• Participate in a rotational on-call schedule.
• Provide after-hours support for major incidents, critical issues, maintenance activities, or operational escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed