About The Position
The NOC Engineer is on the front line of Comfone’s global connectivity services, monitoring, troubleshooting, and resolving incidents across international roaming and interconnect infrastructure to help ensure customers stay connected around the clock. The engineer works independently in a fully remote setup, owns incidents from detection through resolution, coordinates with technical experts worldwide, and communicates with customers while ensuring SLA compliance. The role suits a proactive, entrepreneurial self-starter who takes responsibility, makes decisions, and solves technical challenges in a fast-paced international environment. The position is fully remote and open to candidates authorized to work in the countries and residing in America time zones UTC -6, -7, or -8. Work can begin immediately or at a later date by agreement. The engineer participates in a 24/7 on-call rotation to support business-critical services and operational continuity.
Requirements
- Degree in Telecommunications, Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Proven experience in Network Operations, Technical Support, Service Assurance, or NOC environments.
- Good understanding of IP networking principles, routing, connectivity, and troubleshooting methodologies.
- Strong analytical and problem-solving skills, including the ability to perform under pressure during critical incidents.
- Entrepreneurial mindset, strong sense of ownership, and drive to get things done.
- Ability to work independently in a fully remote setting and collaborate effectively with global teams.
- Strong customer-service mindset and verbal and written communication skills.
- Ability to prioritize multiple incidents, work in a structured manner, and remain focused in a fast-moving operational environment.
- Fluent English communication skills.
- Must reside within America time zones UTC -6, -7, or -8 and be authorized to work in the country of residence.
Nice To Haves
- Experience in telecommunications, roaming, or IP networking environments.
- Experience with SS7, Diameter, GRX, IPX, or related mobile network environments.
Responsibilities
- Manage technical incidents from initial detection through closure, including customer communication and SLA compliance.
- Monitor global network services and proactively respond to alarms, performance degradation, and service disruptions.
- Serve as the first point of contact for customers, providing technical support, troubleshooting, and incident updates.
- Investigate and resolve issues across IPX, GRX, SS7, Diameter, and roaming-related services with internal technical teams.
- Coordinate with 2nd-level support and Service Delivery teams to speed resolution and minimize customer impact.
- Document incidents, root causes, and corrective actions to improve operations and prevent recurrence.
- Identify trends, risks, and opportunities to improve network reliability and customer experience.
- Work independently in a fully remote environment, prioritizing tasks and maintaining high-quality execution without close supervision.
- Participate in a 24/7 on-call rotation.
Benefits
- Fully remote work arrangement.
- Exposure to international telecommunications networks, roaming technologies, and mission-critical global infrastructure.
- Collaboration with colleagues and customers from around the world.
- Opportunity to contribute directly to services connecting mobile users globally.
- Collaborative remote-first team culture emphasizing trust, ownership, and shared success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
