Nightclub Beverage Server - Dayclub Bar

Hard Rock Hotel & Casino Ottawa

1d • Onsite

About The Position

Model Marketing Cocktail Servers are an elite, experienced group of professionals that have an acute attention to detail, can be flexible and adjust to their surroundings, and are able to have fun and seem carefree in a very fast-paced environment. Moreover, they are responsible for presenting themselves as a positive reflection of the venue while marketing to potential customers at all times. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment. Participates in in-house modeling programs, special events, Banquet service functions, and performs model/presenter tasks at events.

Requirements

• Must be 21 years of age or older
• A minimum of two (2) years of experience in a high volume, service focused restaurant or nightclub
• Must possess a valid alcohol awareness card and a health department card
• Must be self-motivated, constantly striving to improve skills and knowledge
• Must be fluent in the English language, both written and oral
• Must have strong knowledge of spirits, wines, champagne and mixed cocktails
• Must be able to mix well-balanced cocktails and shots
• Must be able to operate point of sales systems terminal

Nice To Haves

• Previous cocktail serving experience in a high-volume nightclub environment preferred
• Multilingual skills is a plus
• Previous modeling experience preferred, but not required

Responsibilities

• Responsible for providing quality guest service while preparing and serving tableside beverages and, on occasion, food and amenities on a timely manner
• Responsible for handling cash and credit card transactions at the Point of Sale system (POS)
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Ability to pour drinks and mix well-balanced cocktails and shots following standard recipes
• Acts as an ambassador of the venue, markets the venue and all products offered to the targeted customer base
• Collects customer information for the venue database, while constantly striving to increase the size of their personal clientele
• Meets marketing requirements established by management, as per the Company's Marketing Requirement Plan
• Prepares all products according to established venue recipes, focusing on proper portion size control
• Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique
• Provides each customer with a properly itemized bill and secure payment according to established venue procedures
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management, VIP hosts & service team to rectify any and all customer needs, comments or incidents
• Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times
• Communicates and works with all support team to ensure inventory is maintained at established par levels
• Adheres to all established policies, procedures and guidelines
• Maintain excellent customer service skills & high service standards in a constantly changing environment
• Interacts and entertains guests in professional, cordial, and friendly manner
• Must meet social communication standards and requirements in promoting and marketing the venue
• Must use personal social media accounts to market the venue
• Must use the following social media platforms for work: Twitter, Facebook, and Instagram
• Must develop personal clientele list
• Participate and appear in marketing, publicity or media materials
• Must market and promote venue specific events
• Must adheres to all specified marketing requirements and guidelines
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Requires the ability to work within a team environment
• Must be able observant and quick to respond to various situations while multitasking
• Cordial relations with co-workers
• Anticipate guest needs
• Provide guests with information and directions
• Adhere to all Standard Operating Procedures
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed