Night Warehouse Manager

NOW Courier•Indianapolis, IN

4d•$60,000 - $72,000•Onsite

About The Position

NOW Courier is seeking an organized, deadline-driven Night Warehouse Manager to lead overnight cross-dock, sorting, and courier dispatch operations. The role is fully responsible for the overnight facility, ensuring high-volume shipments are accurately sorted and staged for early-morning courier departures. The manager oversees warehouse sorters and material handlers and serves as the primary operational contact for independent contractor drivers arriving for morning load-outs. The position is on-site and operates primarily in a warehouse environment with moderate safety and health hazards and usually moderate-to-loud noise. Work beyond the company’s regular office hours is required and may include weekends, holidays, and on-call status; periodic in-town travel may be required. The role supervises and schedules the 2nd- and 3rd-shift team, oversees unloading and sorting of commercial shipments, palletized freight, and specialized medical cargo, and ensures routes are audited, barcoded, and staged to meet customer SLAs. It also involves using warehouse and driver management systems, RF scanners, and dispatch tools; overseeing powered industrial truck safety and inspections; securing the facility as keyholder; and providing an operational handoff to the Indianapolis Branch Manager and incoming day shift. NOW Courier describes its workplace as challenging and supportive, with opportunities to learn, grow, and contribute. The company states that 93% of current employees would recommend it for employment according to its annual Culture Audit.

Requirements

Bachelor’s degree in business, supply chain, or operations and five years of relevant experience and/or training, or an equivalent combination of education.
Previous management experience in an operations role.
Forklift/PIT operation experience.
Practical experience supervising high-velocity manual and automated package sorting.
Proficiency with warehouse tracking systems, digital dispatch tools, and standard office applications, including MS Word, Excel, PowerPoint, and Outlook.
Strong organization, attention to detail, resourcefulness, creativity, analytical skills, and problem-solving ability.
Ability to adhere to time and attendance policies and maintain regular, punctual attendance.
Professionalism and effectiveness when working with customers, contractors, vendors, and employees; strong communication, influencing, consultative, interpersonal, and relationship-building skills.
Ability to handle confidential information and be accessible to contractors and employees as determined by department standards.
Effective prioritization and time-management skills; ability to work in a fast-paced, high-pressure, deadline-driven environment and manage multiple projects and tasks simultaneously.
Initiative and commitment to accuracy, quality, timeliness, and company excellence.
Verifiable driver’s license, demonstrated safe driving record, and continued insurability through the company’s liability insurance carrier, as applicable.
Ability to meet the position’s physical demands, including frequently standing, walking, and lifting or moving up to 100 pounds without an assistive device; greater weights may be required with an assistive device.

Nice To Haves

Previous experience in the logistics and distribution industry.
Valid forklift/PIT certification or ability to certify team members.

Responsibilities

Directly supervise, schedule, and lead 2nd- and 3rd-shift warehouse sorters and material handlers, supporting sorting accuracy and safety.
Oversee quick-turn unloading of line-haul trucks and breakdown and sorting of commercial shipments, palletized freight, and specialized medical cargo.
Ensure delivery routes are audited, barcoded, and staged to meet customer SLAs before independent contractor drivers arrive.
Use driver and warehouse management software to log manifests, track package flows with RF scanners, resolve scanning errors, and generate end-of-shift reports.
Oversee proper use and routine inspections of Powered Industrial Trucks (PIT) and ensure compliance with forklift safety guidelines.
Serve as primary keyholder during overnight hours and secure the building.
Provide an accurate operational handoff report to the Indianapolis Branch Manager and incoming day shift team.