Night Warehouse Manager

NOW Courier•Indianapolis, IN

3d•Onsite

About The Position

NOW Courier is seeking an organized, deadline-driven Night Warehouse Manager to lead overnight cross-dock, sorting, and courier dispatch operations. The company provides same-day logistics services, including medical logistics, palletized freight, and scheduled e-commerce distributions. The manager is fully responsible for the overnight facility, ensuring high-volume shipments are accurately sorted and staged for early-morning courier departures. The role supervises warehouse sorters and material handlers and serves as the primary operational contact for independent contractor drivers arriving for load-outs. The position oversees overnight operations, shipment flow, dispatch preparation, warehouse technology, powered industrial truck safety, and facility security. It also requires accurate handoff reporting to the Indianapolis Branch Manager and incoming day-shift team. The role is on-site in a warehouse environment and may require work beyond standard office hours, including weekends, holidays, and on-call availability, as well as periodic in-town travel. NOW Courier describes its workplace as challenging and supportive, with opportunities to learn, grow, and contribute. The company offers competitive compensation, comprehensive health care, 401(k)/profit sharing, paid time off, corporate philanthropy, and employee and family events.

Requirements

Bachelor's degree in business, supply chain, or operations and five years of relevant experience and/or training, or an equivalent combination of education.
Previous management experience in an operations role.
Forklift or powered industrial truck operation experience.
Practical experience supervising high-velocity manual and automated package sorting.
Proficiency with warehouse tracking systems, digital dispatch tools, standard office applications, and commonly used office software including MS Word, Excel, PowerPoint, and Outlook.
Verifiable driver's license, a demonstrated safe driving record, and continued insurability through the company's liability insurance carrier, as applicable.
Ability to follow time and attendance policies and maintain regular, punctual attendance.
Ability to work in a fast-paced, high-pressure, deadline-driven environment and manage multiple projects and tasks simultaneously.
Strong organization, attention to detail, analytical and problem-solving skills, initiative, prioritization, and time management.
Professionalism and effective communication and relationship-building with customers, contractors, vendors, and employees.
Ability to handle confidential information and be accessible to contractors and employees as determined by department standards.
Commitment to quality, accuracy, timeliness, and fostering a culture of excellence.
Ability to meet the physical demands of the role, including frequently lifting and/or moving up to 100 pounds without an assistive device; greater weights may be required with an assistive device.

Nice To Haves

Previous experience in the logistics and distribution industry.
Valid forklift or powered industrial truck certification, or ability to certify team members.

Responsibilities

Directly supervise, schedule, and lead 2nd- and 3rd-shift warehouse sorters and material handlers, maintaining sorting accuracy and safety standards.
Manage unloading of line-haul trucks and the breakdown and sorting of commercial shipments, palletized freight, and specialized medical cargo.
Audit, barcode, and stage delivery routes according to customer service-level agreements before independent contractor drivers arrive.
Use driver and warehouse management software to log manifests, track package flows with RF scanners, resolve scanning errors, and generate end-of-shift reports.
Oversee the proper use and routine inspections of powered industrial trucks and ensure compliance with forklift safety guidelines.
Serve as the primary keyholder during overnight hours and secure the building.
Prepare and deliver an accurate operational handoff report to the Indianapolis Branch Manager and incoming day-shift team.