Night Shelter Advocate

HOMELESS ALLIANCE•Oklahoma City, OK

2d•$16 - $16•Onsite

About The Position

As an Advocate at the Homeless Alliance Night Shelter, you will play a critical role in providing compassionate support and assistance to individuals experiencing homelessness. Your primary responsibility will be to ensure the safety, well-being, dignity and worth of shelter guests. This role requires empathy, strong communication skills, crisis intervention abilities, and a commitment to making a positive impact on the lives of the clients.

Requirements

Willing to work early or late shifts (2:30PM-11:00PM & 11:00PM-7:00AM)
Must be willing to work holidays.
The ability to work flexibly to the differing demands of the role: working with people, completing the daily activities of the Night Shelter, dealing professionally with colleagues from partnering agencies
Effective personal skills
Utilizing Inclusive Language
Ability to demonstrate empathy
Exceptional listening skills
Ability to use defusing techniques to deal with conflict
Able to relate well with people from a variety of diverse backgrounds: especially clients who are vulnerable, those with mental illness, and substance use, etc.
Work in a fast paced and slower paced environment, depending on the time of the shift.
Proficient computer skills including: Teams, Outlook email, completing critical incident reports, completing barring reports, etc.
Perform other duties and responsibilities as requested in a professional, courteous, and helpful manner.

Nice To Haves

Bachelor’s Degree is preferred

Responsibilities

Effective collaboration within the two shifts, as well as partner agencies.
Attend the two-week mandatory onboarding (this is paid).
Cross-trained in all stations of the winter shelter: property, x-ray, front desk check-in, monitoring the dorms, managing the phone bank, serving dinner, passing out blankets, managing the kennels, and other duties assigned.
Complete all tasks required to open and/or close the night shelter.
Complete all tasks required to operate a low barrier night shelter.
Be flexible with scheduling.
Manage guests using showers and facilities and assist with the associated tasks.
De-escalate any conflict or crisis situations that may arise between guests during the shift.
Build effective relationships with the day shelter staff that result in positive engagements with guests.
Maintain appropriate records in the data management system.
Other duties as assigned.