Shelter Client Advocate

EVICTION DEFENSE COLLABORATIVE•San Francisco, CA

4d•$32 - $37•Hybrid

About The Position

The Shelter Client Advocate (Advocate) is primarily responsible for representing homeless shelter residents at administrative hearings relating to their shelter residence and supporting the Program Director in advocacy services and program administration. Through the Shelter Client Advocacy program EDC monitors shelter conditions, ensures fair application of shelter rules, and defends residents who are at risk of being denied shelter services. The Shelter Client Advocate helps clients navigate the shelter grievance and arbitration process and works to resolve conflicts between residents and shelter providers in order to prevent shelter evictions. The Advocate brings empathy, respect, and sound judgement to every client interaction. The role requires the ability to communicate clearly and navigate sensitive situations with clients who are often in crisis, with care and respect.

Requirements

One (1) year of Shelter Client Advocacy experience or relevant experience working in/with a shelter agency/institution.
Experience working with a diverse population including those with mental health/physical disabilities, substance use issues, and survivors of intimate partner violence.
Strong written and verbal communication skills,
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively; ability to work on multiple projects simultaneously,
Demonstrated ability to work both independently and collaboratively as part of a team,
Ability to collaborate effectively with legal teams and engage constructively with clients and colleagues,
Skilled in making online schedules and coordinating appointments,
Self-motivated with the ability to work independently and take initiative,
Consistency, punctuality, and reliability in meeting deadlines and fulfilling responsibilities,
Skilled in maintaining confidentiality and exercising sound judgement in handling sensitive information,
Ability to maintain composure and deliver quality results under pressure.

Nice To Haves

Knowledge of or demonstrated experience with housing support, mental health or substance use providers in San Francisco County preferred.
Experience providing assistance in a variety of settings preferred: clients’ homes and social service providers.
Fluency and ability to help clients in Spanish is preferred.

Responsibilities

Represent EDC at community meetings/events as required.
Represent shelter clients at administrative hearings and arbitrations.
Provide clients with information on SCA and any additional appropriate resources.
In coordination with other Advocates and the Program Director, assist in managing the client consultation and administrative hearings calendars.
Explain the Shelter Client Grievance Policy to clients and provide advice on the nature of the allegations made by the shelter providers.
Engage in regular outreach at shelters in furtherance of SCA’s work.
Attend weekly program meetings, monthly agency staff meetings, and relevant supervision meetings.
Enter all data on time and correctly to support program evaluation and outcomes tracking.
Perform other duties as assigned in furtherance of EDC’s mission.