Shelter Victim Advocate

Ascend Nonprofit Solutions•Charlotte, NC

3d•Onsite

About The Position

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment. This role involves using a trauma-informed, client-centered approach to provide a range of services including intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals. The advocate will ensure coordinated client care with community partners, maintain an advocacy caseload, and refer clients to community resources. Responsibilities also include assisting clients with goal development, documenting case information, and developing and delivering psycho-educational and supportive groups. The role also involves resolving residential conflicts and maintaining a safe environment. In administration, the advocate will maintain confidential client records in agency databases, manage grant reporting, and adhere to agency procedures for documentation and quality assurance. In stewardship, the advocate will increase awareness of victimization and resources through public speaking and media requests, participate in community meetings, and promote professional relationships. For professional development, the advocate will stay informed of best practices in trauma and victimization, maintain skills and knowledge through training, and ensure necessary certifications are up to date. Other duties as assigned.

Requirements

Bachelor Degree or Equivalent Experience

Nice To Haves

Experience working with victims or experience in human services.
Spanish-speaking preferred

Responsibilities

Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals using a trauma-informed, client-centered approach.
Ensure coordinated client care with key community partners.
Act with client in mind and work to meet client's needs and expectations to the extent possible.
Provide direct client care by maintaining an advocacy caseload for program clients.
Refer clients to community resources, including housing, education, and employment opportunities.
Assist clients with developing goals and identifying areas of need.
Document case information and complete all necessary forms accurately and timely.
Develop and deliver psycho-educational, life skills/social skills, and supportive groups, varying content to respond to residents' identified needs.
Assist with resolving residential conflicts and maintain a safe environment while using trauma-informed practices.
Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases.
Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
Participate in community meetings and committees as assigned by supervisor.
Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
Contribute to agency effectiveness by performing other duties as assigned.