Shelter Advocate (FT)

WOMENS CENTER OF EAST TEXAS INC•Longview, TX

6d•$16 - $20•Onsite

About The Position

For over 40 years the Women's Center of East Texas has served survivors of domestic abuse, their witnessing children, and victims of sexual assault. We are looking for compassionate, service-oriented advocates at our Shelter who have a desire to assist these clients. This position provides holistic client-centered and trauma informed care for survivors of sexual assault, including advocating and promoting public awareness.

Requirements

High School Diploma required.
Bachelor’s Degree in related field or combination of social services experience and education.
Ability to work various shifts, including nights, holidays, and weekends.
Strong verbal and written communication skills.
Active Listening.
Empathy and Compassion.
Knowledge of basic computer skills.
Self-motivated, self-confident, and compassionate.
High moral and ethical standards.
Ability to complete required training assignments and understand the dynamics of Family Violence and other related issues.
Respond to telephones, written correspondence, and other auditory and visual stimulation.
Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
Frequently sit, stand, bend, kneel, and walk.
Frequently lift and carry items up to 40 pounds.
Occasionally climb stairs or inclined surfaces.
Demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring, and respect for the welfare and dignity of others, including clients of agency as well as staff and volunteers.
Display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
Establish and maintain good rapport in working relationships.
Display appropriate and consistently positive attitude.
Maintain appropriate boundaries with clients/volunteers/staff/co-workers.
Remain composed during stressful situations.
Always employ strategies of problem-solving utilizing smart, efficient solutions and identify new and improved ways of delivering the highest quality services to agency clients.
Ask for help and seek guidance when needed.
Maintain client and agency confidentiality at all times.

Nice To Haves

Basic knowledge of Family Violence preferred.
Knowledge and experience of working in residential/shelter environment preferred.

Responsibilities

Provide clients with quality client-centered, trauma informed care.
Conduct screenings and assessments for shelter clients.
Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
Assist and support program participants by referring them to appropriate community resources.
Provide individualized referrals and assistance to clients to help clients work toward their goals.
Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.
Arrange and/or provide transportation of residents as needed.
Work with other agency staff to coordinate services and assist clients in meeting personal goals.
Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.
Provide effective communication between all clients and agency members.
Maintain shelter upkeep including room preparation and sanitation.
Willingness to work supportively with children who reside in shelter.
Attend and participate in agency staff meetings and other functions as directed by Director of Residential Services.
Follow WCET programs and processes to support survivors in developing a plan for self-sufficiency.
Complete required paperwork and data entries within 24 hours to document services provided.
Comply with standards issued by WCET and its funders.
Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by Director of Residential Services.
Check work email every workday and provide timely responses.
Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.
Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.
Schedule outreach appointments for the soonest available time. Ensure appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.
Arrange and/or provide emergency transportation for eligible callers to access shelter services.
Other duties as assigned.