Night Manager

City Wide of Atlanta•Marietta, GA

56d•Onsite

About The Position

We are seeking a Night Manager to join our team in the Metro Atlanta, GA area! The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Building, facilities, janitorial or similar industry experience a plus!
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
CRM experience preferred.

Responsibilities

Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
Other duties as necessary.