Night Manager

ABM US•Richmond, TX

About The Position

The Night Manager oversees overnight operations for a node or market within an identified client facility. The role is responsible for facility quality control, client and site-leader satisfaction, and exceeding client expectations. The Night Manager oversees day-to-day operations, escalations, training, staffing, and coverage, and is expected to understand the different site types in their area. The position includes employee and payroll matters, hiring coverage, employee concerns and corrective action, customer support, inspections, supplies and equipment, client communication, escalation follow-up, training, and reporting. The manager maintains communication with staff across shifts and must have flexible hours to ensure accountability across multiple shifts. This list is not exhaustive; additional duties and responsibilities may be assigned and managed proactively on a day-to-day basis.

Requirements

At least 3 years of experience in leadership and team building.
Excellent written and in-person communication skills.
Good computer skills and knowledge of Outlook, Skype, Teams, Excel, Chime, and SharePoint.
Ability to learn new customer-based programs.
Valid driver's license.
Reliable transportation.
Ability to work long hours and be available 7 days a week.
Ability to multitask and work well under pressure.
Strong self-management skills.
Organized and detail-oriented.

Nice To Haves

Experience in the facility service industry with a client-facing background.
Bilingual or multilingual ability.

Responsibilities

Post open positions promptly to backfill vacancies and avoid staffing levels falling below target.
Manage payroll-related items, employee concerns, and corrective action with employees.
Conduct weekly facility quality-control inspections, follow up on findings, and ensure corrections are completed.
Ensure route cards and site-specific checklists are provided, posted, completed, maintained, and retained for verification or audits.
Maintain a strong relationship with the client and schedule a weekly quality-control walk with the client site leader.
Ensure cleaning supplies and equipment are maintained, laundered, or replaced as needed, and manage product and supply ordering where applicable.
Follow up on escalations, ensure long-term correction or resolution, and share updates with the national team and SPM.
Communicate new SOW and SOP information to staff and ensure it is trained or reviewed within required deadlines.
Complete monthly training with staff and retain or submit training documentation.
Ensure new hires receive training and that staff understand ABM and client SOPs for the specified site type.
Maintain communication with staff across all shifts.
Complete Diversey training and maintain full knowledge of the SOW.
Report escalations promptly to the National Operations Manager and meet deadlines for national team requests or directives.
Respond to emails, calls, and texts in a timely and professional manner.
Submit daily “Hours Submission” for the designated site in SharePoint.