Night Manager

Kimpton Hotels & Restaurants•Miami, FL

About The Position

The Night Manager provides quality guest service within hotel management guidelines and assists in leading all Front Office operations. The role supports Front Office staff through supervision, scheduling, training, and maintaining high standards of guest service. It also oversees operational supplies, budgeted expenses and labor costs, cash and credit procedures, and daily maintenance of the guest ledger. The position may require working evenings, weekends, and holidays.

Requirements

At least 1 year of supervisory experience in hospitality or a similar industry.
Ability to diplomatically handle difficult situations and people while maintaining integrity.
Ability to communicate verbally in an effective and professional manner.
Experience using Opera and Microsoft Office Suite.
Flexible schedule and ability to work evenings, weekends, and holidays when needed.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supervise the duties performed by the Front Office team.
Create and post employee schedules in a timely manner.
Coach, counsel, and discipline employees when necessary, using appropriate documentation and techniques.
Ensure employees are at their assigned stations on time and complete essential duties before departing.
Respond to sick calls and tardiness by finding coverage; report to work and remain until coverage is available, including for night audit shifts.
Train employees and monitor service levels provided to guests and colleagues.
Meet or exceed service levels required by the Mystery Shopper Survey.
Maintain operational supplies and ensure expenses and labor costs meet budget requirements.
Ensure employees follow cash and credit handling procedures.
Maintain accountability for the guest ledger and its daily upkeep.