Night Cleaning Supervisor

City Wide Facility Solutions•Columbus, OH

About The Position

City Wide Facility Solutions is seeking a Night Manager (Cleaning Supervisor) to lead and support cleaning crews throughout the Greater Columbus market. The role supports contract compliance for designated building maintenance services and maintains working relationships between City Wide and janitorial cleaning crews. The Night Manager reviews client scopes of work and confirms service expectations are met. The position involves evening client site visits, inspections, complaint resolution, support for new client starts, and coaching cleaning crews. The Night Manager communicates daily with the Facility Solutions Manager about issues requiring immediate attention and provides a nightly recap by email or phone. The role requires a two-week daytime training period before beginning the evening shift. The company describes its mission as positively impacting the lives of its franchisees, clients, employees, contractors, and vendors.

Requirements

High school diploma or equivalent experience in the commercial janitorial services industry.
Fluent written and spoken English.
Highly detail-oriented, with excellent follow-through on commitments.
Positive and outgoing, with strong relationship-building ability.
Excellent verbal and strong written communication skills.
Comfortable using a smartphone and Outlook email.
Available for a two-week daytime training period before starting the evening shift role.
Able to meet the physical demands of constant sitting, bending, standing, and walking; lift up to 25 pounds; and drive at night.

Nice To Haves

Fluency in Spanish or Portuguese.

Responsibilities

Perform evening client site visits to check compliance with account scopes of work and company policies.
Become knowledgeable about buildings and the labor network in the assigned territory.
Manage inspections, address complaints, and support new client starts to maintain client satisfaction.
Build relationships with janitorial cleaning crews, communicate client priorities, and collaborate on solutions.
Communicate daily with the Facility Solutions Manager about issues needing immediate attention, including a nightly recap by email or phone.
Ensure compliance with client policies and procedures and proper use of approved cleaning tools and equipment.
Coach and support cleaning crews through performance feedback, problem resolution, and ongoing training.
Follow City Wide Columbus core values and meet the stated response times: two hours for internal communications and one hour for client communications.
Perform additional duties as assigned.