Night Auditor

Theodore Roosevelt Medora Foundation•Medora, ND

1d•Onsite

About The Position

The Night Auditor is a member of the lodging team and reports to the Lodging Manager. The role operates the front desk during the night shift and assists guests with inquiries and issues. This is a full-time seasonal position requiring the graveyard shift. The position has no supervisory responsibilities. The job operates in a professional office environment, continuously indoors and alone, with occasional interaction with others. It routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements

Excellent verbal and written communication skills.
Be reliable, ready, and on time for every shift.
Strong active listening skills.
Ability to take initiative and be flexible.
Strong time-management and organizational skills, with attention to detail.
Excellent technical capacity and computer/typing skills to provide quick and efficient customer service.
Ability to provide outstanding service to all guests.
Ability to troubleshoot and create solutions when needed.
Ability to work the overnight shift and without supervision.
Good judgment or discernment when communicating with guests.
Fluency in English.

Nice To Haves

Bilingual ability.

Responsibilities

Operate the front desk during the night shift and assist guests with inquiries.
Work with numbers and reports.
Handle guest issues that arise during the night, treating requests professionally, tactfully, and courteously.
Make and answer telephone calls.
Maintain knowledge of hotel policies, including room rates, discounts, special offerings, and events.
Maintain knowledge of upcoming events, local areas, and hotel offerings.
Keep the lobby and shared areas neat and orderly, including occasional sweeping, mopping, dusting, and vacuuming.
Disinfect the workspace and restock toiletries as needed.
Participate in workplace safety training sessions and meetings.
Promote events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
Perform other related duties as required.