Night Auditor

MCR Hotels•Tempe, AZ

About The Position

The Night Auditor supports the hotel’s overnight operations and follows MCR’s standards for cleanliness, friendliness, organization, safety, product quality, and teamwork. The role includes completing and sending hotel audit-related reports by the designated time on the overnight checklist, following overnight security procedures, and receiving and documenting incoming mail according to the daily shift checklist. The position also emphasizes welcoming and assisting guests throughout their stay, handling guest concerns with hospitality and urgency, maintaining clean and organized work areas, completing checklists and shift handover reports accurately and on time, and communicating professionally with coworkers. Team members may be asked to help clean guest rooms or public spaces and perform other job-related duties as directed. The role requires working a varied schedule that may include evenings, nights, weekends, and holidays. Physical activities include standing for extended periods, using computers and office equipment, entering data, moving throughout the hotel and guest rooms, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be able to listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly and effectively in English.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by a supervisor.
Must be able to stand or remain stationary for 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, and use a telephone.
Must be able to manually manipulate objects, handles, tools, and controls; bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds; and move throughout the hotel and guest rooms.
Must be able to visually inspect and observe details at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
Follow overnight security measures, including locking exterior entrances at designated times, following late-arrival guest protocols, and adhering to safety and security procedures.
Receive and note incoming mail as required by the daily shift checklist.
Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Respond to challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
Answer incoming calls using the approved greeting and provide friendly service.
Keep front- and back-of-house workspaces clean and organized; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with team members.
Perform other job-related duties or follow other job-related instructions as assigned.