Night Auditor

MCR • Corpus Christi, TX

97d • $13 - $14 • Onsite

About The Position

The Night Auditor supports overnight hotel operations at Courtyard by Marriott Corpus Christi. The role requires delivering friendly, helpful guest service; maintaining clean, organized, and safe workspaces; completing operational checklists and accurate shift handover reports; and carrying out hotel audit tasks by the designated time. The Night Auditor also follows overnight security procedures and receives and records incoming mail as required. Team members are expected to collaborate, communicate professionally, wear the approved uniform, and help with cleaning guest rooms or public spaces as needed.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, technology, groups, and events.
• Answer incoming calls using the approved greeting and friendly phone etiquette.
• Keep front- and back-of-house workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times.
• Prepare accurate, timely shift handover reports.
• Complete hotel audit-related reports and send them by the time specified on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times and following protocols for late arrivals and safety or security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Wear a clean, approved uniform and nametag and maintain grooming standards.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed