About The Position

The Night Auditor is responsible for balancing and closing the previous business day and completing daily financial reports. During the overnight shift, the position performs person-in-charge duties, uses sound judgment to make independent decisions, and ensures security protocols are followed. The Night Auditor assists guests in a friendly, professional, and timely manner while meeting B. F. Saul Company Hospitality Group’s standards for quality and guest satisfaction. The role also handles guest check-ins and check-outs, billing, reservations, special requests, room revenue strategies, and overnight operational support. After completing financial tasks, the Night Auditor may work on additional projects, stock supplies, and assist other overnight staff.

Requirements

  • High school diploma or GED.
  • At least 2 years of prior guest service experience.
  • Excellent computer knowledge and communication skills.
  • Attention to detail and a customer-focused approach.
  • Ability to perform job duties in a fast-paced environment.
  • Ability to occasionally lift, push, and pull up to 75 pounds.

Nice To Haves

  • Guest service experience in a hospitality setting.
  • Prior night audit or accounting experience.

Responsibilities

  • Perform the manager-on-duty role during the third shift and respond to guests in a friendly, positive, and timely manner.
  • Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
  • Provide guests with information about the hotel property, local attractions, and the hours of operation of hotel outlets and services.
  • Work independently or as part of a team to meet guest needs and assist other departments when necessary.
  • Follow the guest service recovery program.
  • Balance all revenue sources accurately and complete daily financial reports for managerial review.
  • Process no-show reservations and close the hotel’s financial day.
  • Use proper selling techniques, monitor room availability, follow restrictions and booking policies, and maximize room revenue through upselling rooms and amenities.
  • Follow procedures for handling cash and processing financial transactions.
  • Use equipment properly and follow cost controls to reduce expenses and waste.
  • Plan, organize, and prioritize work to complete the required workload.
  • After financial tasks are completed, work on assigned projects, stock supplies, and assist other overnight staff as needed.
  • Follow company work rules and department procedures and attend required department and hotel meetings.
  • Maintain a clean and safe work area in compliance with company, brand, and local, state, and federal regulations.
  • Follow procedures for guest and associate incidents and maintain knowledge of hotel emergency procedures.

Benefits

  • Access to or eligibility for healthcare benefits.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
  • Bonus plans.
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