Night Auditor

Stonebridge Hospitality Management•Denver, CO

8d•Onsite

About The Position

The Night Auditor is responsible for closing the hotel business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and responding to guest inquiries. The role helps ensure smooth overnight hotel operations. It reports to the Front Office Manager/Accounting Manager and is a full-time, non-exempt position located in Cherry Creek, Denver, Colorado. The pay rate is $20.29. The work is primarily indoors and involves frequent computer and telephone use, extended periods of sitting, and occasional standing, walking, and lifting items up to 10 pounds. The Night Auditor must be available to work overnight shifts, including weekends and holidays. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

Previous experience in a hospitality or customer service role is preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented, with strong organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues, and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain security and safety during overnight shifts by monitoring guest activity and access.